Desktop Support Technician

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Cincinnati, Ohio (US-OH), United States (US). This position is 100% on-site in Irving with some support for local client offices in the area.Job Responsibilities Include:Responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems.On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting, and/or repair of desktops, notebooks, printers, and associated peripherals.Serves as company liaison with client on administrative and technical matters.Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives, or engineers.Provide technical support and incident management service desk functions (Service Now).Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10, 11).Installs, maintains, and optimizes desktop/notebook configurations at customer sites (Windows 7, 10, and Mac OS).Diagnoses and resolves product performance problems, Access Points, printers.Performs maintenance and repair services (basic break fix for printers, desktops, laptops).Instructs customers in the operation and maintenance of basic Windows/Mac OS.Ability to physically perform general office requirements.Basic Qualifications:3+ years of desktop support experience including Windows, Office 365, Break-fix, etc.High School Diploma or equivalent.Preferred Skills:A+ desktop certification is a plus as well as certifications for various hardware platforms.

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