Steampunk.com
Salesforce CTI Technical Architect
Steampunk.com, Mc Lean, Virginia, us, 22107
Overview
As a
Steampunk
Salesforce
Technical Architect
, you will be responsible for crafting and executing innovative solutions that push the boundaries of what is possible using the Salesforce platform. OurArchitect’swelcome the challenge of blending declarative and programmatic developmentusingincluding lightning components, apex, triggers,flows, approval processes,andvalidation rules. You will oversee the development of solutionsfocused on call center support and integration, leading code reviews, developing project and platform standards, and providing constructive feedback to your team. Steampunk architects aren’t afraid of getting their hands dirty with configuration and development and are integral parts to delivering cutting edge solutions to our clients.
Contributions
Contributions
Embrace and promote a culture of continuous learning and development by leading internal upcoming release briefing, contributing to internal technology solution reviews, and supporting the creation of a common component library
Design, develop, test and deploy high quality Salesforce call center solutions utilizing SFDC best practices while balancing the unique needs of our clients
Foster a culture of continuous improvement and innovation within your teams
Support business customers closely with support and remediation for bugs/outages
Implement O&M plans for existing solutions, including development of new features and functionality based on the product backlog
Collaborate with fellow architects to creatively solve client problems across the business, and design solutions that can be repurposed across business units
Identify and develop reusable assets and accelerators based on recurring client themes
Communicate project status and blockers to client stakeholders, and engage fellow architects as needed to maintain project velocity
Implement CTI capabilities within Salesforce, including Service Cloud Voice, Service Cloud Case Management, Salesforce Knowledge, Eintstein, Amazon Connect and MuleSoft APIs
Maintain Salesforce credentials and stay current on the latest force.com technologies to communicate trends and future needs to clients as well as leadership
Develop solutions which adhere to Salesforce platform governor limits and performance best practices
Collaborate with business analysts and technical developers to bridge the gap between functional requirements and product delivery
Build meaningful relationships with clients to enable the delivery of innovative and high-quality Salesforce solutions
Qualifications
Qualifications:
U.S. Citizen
Bachelor's degree and at least 5 years of experience
Eligible to obtain and maintain and government security clearance
Experience implementing AWS Connect
Proficiency with declarative Salesforce development, including but not limited to objects, Flows, process builders, lightning app builder, approval processes and communities
Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge and Case Management
Proven knowledge and practical application of Salesforce development, including but not limited to Lightning, Apex, force.com APIs and decision-making skills
Demonstrate self-motivation and the ability to grasp concepts quickly
Functional knowledge of Salesforce data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
Ability to work across multiple projects/priorities while maintaining sound development practices to ensure the quality delivery of enterprise solutions
** Preferred Skills:**
Experience with Federal Government customers and contracts
Knowledge and experience with Agile and DevSecOps methodologies
Experience with MuleSoft
Experience with GitLab, GitHub, Jenkins, SonarQube, Checkmarx
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face)
Take initiative to recommend process improvements and demonstrate creative thinking
** Preferred Certifications:**
Salesforce Certified System Architect
Salesforce Certified Application Architect
Salesforce Certified Platform Developer I
Salesforce Certified App Builder
About
steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $220,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.
Steampunk
is a
Change Agent
in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our
Human-Centered delivery methodology
, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an
employee owned company
, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
Refer a Friend (https://careers-steampunk.icims.com/jobs/5626/salesforce-cti-technical-architect/job?mode=apply&apply=yes&in_iframe=1&hashed=-336029103)
Need help finding the right job?
We can recommend jobs specifically for you!
Job Location
US-VA-McLean
Posted Date
2 months ago
(9/18/2024 12:45 PM)
Job ID
5626
Clearance Requirement
Public Trust
As a
Steampunk
Salesforce
Technical Architect
, you will be responsible for crafting and executing innovative solutions that push the boundaries of what is possible using the Salesforce platform. OurArchitect’swelcome the challenge of blending declarative and programmatic developmentusingincluding lightning components, apex, triggers,flows, approval processes,andvalidation rules. You will oversee the development of solutionsfocused on call center support and integration, leading code reviews, developing project and platform standards, and providing constructive feedback to your team. Steampunk architects aren’t afraid of getting their hands dirty with configuration and development and are integral parts to delivering cutting edge solutions to our clients.
Contributions
Contributions
Embrace and promote a culture of continuous learning and development by leading internal upcoming release briefing, contributing to internal technology solution reviews, and supporting the creation of a common component library
Design, develop, test and deploy high quality Salesforce call center solutions utilizing SFDC best practices while balancing the unique needs of our clients
Foster a culture of continuous improvement and innovation within your teams
Support business customers closely with support and remediation for bugs/outages
Implement O&M plans for existing solutions, including development of new features and functionality based on the product backlog
Collaborate with fellow architects to creatively solve client problems across the business, and design solutions that can be repurposed across business units
Identify and develop reusable assets and accelerators based on recurring client themes
Communicate project status and blockers to client stakeholders, and engage fellow architects as needed to maintain project velocity
Implement CTI capabilities within Salesforce, including Service Cloud Voice, Service Cloud Case Management, Salesforce Knowledge, Eintstein, Amazon Connect and MuleSoft APIs
Maintain Salesforce credentials and stay current on the latest force.com technologies to communicate trends and future needs to clients as well as leadership
Develop solutions which adhere to Salesforce platform governor limits and performance best practices
Collaborate with business analysts and technical developers to bridge the gap between functional requirements and product delivery
Build meaningful relationships with clients to enable the delivery of innovative and high-quality Salesforce solutions
Qualifications
Qualifications:
U.S. Citizen
Bachelor's degree and at least 5 years of experience
Eligible to obtain and maintain and government security clearance
Experience implementing AWS Connect
Proficiency with declarative Salesforce development, including but not limited to objects, Flows, process builders, lightning app builder, approval processes and communities
Experience with Call Center implementations leveraging Service Cloud, Service Console, Service Cloud Voice, Salesforce Knowledge and Case Management
Proven knowledge and practical application of Salesforce development, including but not limited to Lightning, Apex, force.com APIs and decision-making skills
Demonstrate self-motivation and the ability to grasp concepts quickly
Functional knowledge of Salesforce data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
Ability to work across multiple projects/priorities while maintaining sound development practices to ensure the quality delivery of enterprise solutions
** Preferred Skills:**
Experience with Federal Government customers and contracts
Knowledge and experience with Agile and DevSecOps methodologies
Experience with MuleSoft
Experience with GitLab, GitHub, Jenkins, SonarQube, Checkmarx
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face)
Take initiative to recommend process improvements and demonstrate creative thinking
** Preferred Certifications:**
Salesforce Certified System Architect
Salesforce Certified Application Architect
Salesforce Certified Platform Developer I
Salesforce Certified App Builder
About
steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $175,000 to $220,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.
Steampunk
is a
Change Agent
in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our
Human-Centered delivery methodology
, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an
employee owned company
, we focus on investing in our employees to enable them to do the greatest work of their careers – and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
Refer a Friend (https://careers-steampunk.icims.com/jobs/5626/salesforce-cti-technical-architect/job?mode=apply&apply=yes&in_iframe=1&hashed=-336029103)
Need help finding the right job?
We can recommend jobs specifically for you!
Job Location
US-VA-McLean
Posted Date
2 months ago
(9/18/2024 12:45 PM)
Job ID
5626
Clearance Requirement
Public Trust