ServiceNow Performance Analytics Developer

Title- ServiceNow Performance Analytics Consultant/DeveloperLocation- RemoteDuration- ContractJob Description :

We are seeking a skilled

ServiceNow Performance Analytics Consultant/Developer

to join our team. The ideal candidate will be responsible for designing, developing, and implementing performance analytics solutions within the ServiceNow platform. You will play a crucial role in helping organizations leverage data insights to improve service delivery and optimize business processes.

Key Responsibilities :Performance Analytics Configuration :

Design and configure

Performance Analytics dashboards

and

indicators

within the ServiceNow platform.Create

KPIs, metrics, targets, and scorecards

to monitor business processes and track performance.Define

time series

to measure performance over time and identify trends.Configure and customize

automated data collection

jobs and scheduled tasks for timely reporting.

Data Analysis & Reporting :

Gather business requirements and translate them into Performance Analytics reports.Design and build

customized reports ,

dashboards , and

visualizations

to meet business needs.Perform data analysis to identify gaps, areas for improvement, and key success factors.

Process Improvement :

Collaborate with stakeholders to understand and optimize their reporting needs.Utilize Performance Analytics to drive

data-driven decision-making

and continuous process improvement.

Stakeholder Engagement :

Work with cross-functional teams to integrate Performance Analytics solutions across various ServiceNow modules (e.g., ITSM, ITOM, GRC, HRSD).Provide guidance and training to end-users and stakeholders on Performance Analytics capabilities.

Customization & Scripting :

Develop and maintain

custom scripts

to enhance Performance Analytics capabilities as per client requirements.Manage and troubleshoot

PA scripts, widgets, and visualizations .

Optimization :

Identify and implement optimization techniques to ensure

data accuracy ,

consistency , and

system performance .Continuously refine and update analytics as business needs evolve.

Integration :

Ensure that Performance Analytics integrates seamlessly with other ServiceNow modules and external data sources.

Required Skills & Qualifications :

Experience :

3+ years of experience with ServiceNow, with a focus on

Performance Analytics .Strong understanding of ServiceNow modules, including

ITSM ,

ITOM , and

GRC .

Technical Skills :

Expertise in configuring

Performance Analytics indicators ,

widgets , and

dashboards .Strong knowledge of

JavaScript ,

Glide API , and

ServiceNow Scripting .Hands-on experience with

reporting tools

and data

visualization

techniques.

Analytical Skills :

Strong data analysis and

problem-solving

abilities.Experience defining and creating

KPIs

and performance metrics.

Communication & Collaboration :

bility to work with business users and gather requirements effectively.Strong interpersonal skills, with the ability to engage with stakeholders at all levels.

Certifications :

ServiceNow Certified

System Administrator

(CSA) - required.ServiceNow Certified

Application Developer

(CAD) - preferred.Performance Analytics certification or related experience is highly preferred