County of Simcoe
Manager, Professional Development (Paramedic Services)
County of Simcoe, Union, New Jersey, us, 07083
Manager, Professional Development (Paramedic Services) - (3385)
Close Date: 15 November 2024Contract Type: Permanent - Full TimeLocation: Midhurst, ON L9X 1N6 CA (Primary)POSITION SUMMARY
Reporting to the Director, Health Quality Simcoe, the Manager, Professional Development provides oversight & leadership for staff recruitment, education, and program development, delivery & evaluation across the Health & Emergency Services Division. This role includes comprehensive education program oversight, which encompasses research and planning, program design and development, coordination, supervision and evaluation, and the promotion of advanced technology and equipment. The individual will work collaboratively with Professional Practice, Paramedic Services, and internal and external partners to ensure an evidence-based best practice approach to education, staff & program development, in support of clinical excellence and client satisfaction.DUTIES AND RESPONSIBILITIES
Responsible for oversight of the planning, development, delivery & evaluation of continuing and annual education programs ensuring high quality and legislative compliance.Conduct ongoing quality assurance audits of education programs to ensure learning needs, outcomes, and competencies are being met and sustained within operations.Responsible for collaboration with Professional Practice, and paramedic operations staff in the identification, development and support with delivery and tracking of return to work, clinical remediation & new program specific education initiatives.Engage with internal staff and external contacts, government and non-government agencies, hospitals, the public, etc., to foster and maintain positive relationships.Manage specialty programs, including vaccine delivery, mask fit testing, quality care, student placements, coaching, palliative care, mental health, and peer support.Initiate best practice research to stay current with trends and developments in adult learning and Paramedic Service-related training and equipment.Develop and revise policies and procedures to improve patient safety, efficiency, and process flow.Manage Education coordinators, including coaching, work planning, staff development, and performance management.Engage in staff education related to the implementation of new equipment and/or medical devices.Provide oversight of clinical research initiatives, ensuring quality data collection and timely communication of performance metrics.Develop education plans and budgets for review and approval by operations teams.Oversee and report on the capital and/or operating budget(s) related to education and program development.Participate in organizational and change management initiatives.Participate in division, department, and branch business planning processes.Oversee staff recruitment, orientation processes, and program evaluation across the division.Receive and respond to customer inquiries and complaints related to education and/or clinical concerns.Implement customer service strategies to ensure that services provided meet corporate standards.Engage with external education institutions to identify opportunities for developing new programs.Prepare committee/council reports, briefing notes, and program updates as required.Chair and participate in internal and external committees, meetings, and special projects.Comply with provincial and County occupational health and safety legislation.Maintain confidentiality and privacy of information as per relevant acts and policies.Perform other duties as assigned.LEADERSHIP COMPETENCIES
Has knowledge of and demonstrated ability in our leadership competencies:Acts with the Customer in MindMakes Sound DecisionsContinuously Seeks to Improve Work ProcessesPlans and Directs WorkCommunicates with ImpactEDUCATION, TECHNICAL SKILLS AND CERTIFICATION
Completion of a University degree in Adult Education, Leadership, Health Sciences, or a related field, or equivalent work experience.Knowledge of Paramedic Service education program requirements.Certification in Infection Prevention and Control (IPAC) is an asset.Certification or coursework in LEAN, Six Sigma, and/or project management is an asset.Training in occupational health and safety regulations is preferred.Certification as an Advanced Care or Primary Care Paramedic an asset.Completion of courses in adult learning theories and methodologies.EXPERIENCE
Minimum five (5) years combined experience as frontline health professional within Paramedic Services including a minimum of two (2) years of management or supervisory experience in clinical or program development.Minimum three (3) years experience in the development & delivery of adult education programs within the healthcare sector.Demonstrated experience in program development and evaluation.EFFORT
Will require frequent periods of concentration, mental and visual attentiveness for report writing and analyses, research, and training facilitation.WORKING CONDITIONS
May be required to physically respond & work in outbreak facilities/environments. Typical office conditions with frequent travel requirements within the County.
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Close Date: 15 November 2024Contract Type: Permanent - Full TimeLocation: Midhurst, ON L9X 1N6 CA (Primary)POSITION SUMMARY
Reporting to the Director, Health Quality Simcoe, the Manager, Professional Development provides oversight & leadership for staff recruitment, education, and program development, delivery & evaluation across the Health & Emergency Services Division. This role includes comprehensive education program oversight, which encompasses research and planning, program design and development, coordination, supervision and evaluation, and the promotion of advanced technology and equipment. The individual will work collaboratively with Professional Practice, Paramedic Services, and internal and external partners to ensure an evidence-based best practice approach to education, staff & program development, in support of clinical excellence and client satisfaction.DUTIES AND RESPONSIBILITIES
Responsible for oversight of the planning, development, delivery & evaluation of continuing and annual education programs ensuring high quality and legislative compliance.Conduct ongoing quality assurance audits of education programs to ensure learning needs, outcomes, and competencies are being met and sustained within operations.Responsible for collaboration with Professional Practice, and paramedic operations staff in the identification, development and support with delivery and tracking of return to work, clinical remediation & new program specific education initiatives.Engage with internal staff and external contacts, government and non-government agencies, hospitals, the public, etc., to foster and maintain positive relationships.Manage specialty programs, including vaccine delivery, mask fit testing, quality care, student placements, coaching, palliative care, mental health, and peer support.Initiate best practice research to stay current with trends and developments in adult learning and Paramedic Service-related training and equipment.Develop and revise policies and procedures to improve patient safety, efficiency, and process flow.Manage Education coordinators, including coaching, work planning, staff development, and performance management.Engage in staff education related to the implementation of new equipment and/or medical devices.Provide oversight of clinical research initiatives, ensuring quality data collection and timely communication of performance metrics.Develop education plans and budgets for review and approval by operations teams.Oversee and report on the capital and/or operating budget(s) related to education and program development.Participate in organizational and change management initiatives.Participate in division, department, and branch business planning processes.Oversee staff recruitment, orientation processes, and program evaluation across the division.Receive and respond to customer inquiries and complaints related to education and/or clinical concerns.Implement customer service strategies to ensure that services provided meet corporate standards.Engage with external education institutions to identify opportunities for developing new programs.Prepare committee/council reports, briefing notes, and program updates as required.Chair and participate in internal and external committees, meetings, and special projects.Comply with provincial and County occupational health and safety legislation.Maintain confidentiality and privacy of information as per relevant acts and policies.Perform other duties as assigned.LEADERSHIP COMPETENCIES
Has knowledge of and demonstrated ability in our leadership competencies:Acts with the Customer in MindMakes Sound DecisionsContinuously Seeks to Improve Work ProcessesPlans and Directs WorkCommunicates with ImpactEDUCATION, TECHNICAL SKILLS AND CERTIFICATION
Completion of a University degree in Adult Education, Leadership, Health Sciences, or a related field, or equivalent work experience.Knowledge of Paramedic Service education program requirements.Certification in Infection Prevention and Control (IPAC) is an asset.Certification or coursework in LEAN, Six Sigma, and/or project management is an asset.Training in occupational health and safety regulations is preferred.Certification as an Advanced Care or Primary Care Paramedic an asset.Completion of courses in adult learning theories and methodologies.EXPERIENCE
Minimum five (5) years combined experience as frontline health professional within Paramedic Services including a minimum of two (2) years of management or supervisory experience in clinical or program development.Minimum three (3) years experience in the development & delivery of adult education programs within the healthcare sector.Demonstrated experience in program development and evaluation.EFFORT
Will require frequent periods of concentration, mental and visual attentiveness for report writing and analyses, research, and training facilitation.WORKING CONDITIONS
May be required to physically respond & work in outbreak facilities/environments. Typical office conditions with frequent travel requirements within the County.
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