workday
Business System Analyst (Salesforce)
workday, Atlanta, Georgia, United States, 30383
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative business and technical led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other innovative platforms like SnapLogic, CPQ - Conga/Apttus, Reltio, Heroku, CLM, AWS, OKTA (SSO) and other.
About the RoleThe Business Systems Analyst acts as a liaison between Go To Market(GTM) and the business functions to analyze complex business problems and provide cost effective techno-functional solutions. You will translate business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Solution focus areas include Salesforce (Sales Cloud,, Lightning, Content Management). Plan and manage small and medium projects, in coordination with technical and business teams.Responsibilities:Work closely with the Legal, finance and Sales Operations team, along with other groups, as necessary, to ensure the requirements are understood and documented.
Be an authority figure in both functional and solution analysis and light design for the Salesforce platform, and related technical areas listed.
Partner with customers to shape requirements and ensure alignment with business/technology strategy and planned initiatives.
Drive the planning, prioritization, design, development and deployment of new projects & system enhancements.
Evaluate and address multi-functional and cross-system dependencies
Understand business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan.
Leverage business knowledge and expertise to find opportunities for process improvements; serve as a trusted technology advisor for business users.
Participate in the change management and launch support processes.
Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.
Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off
About YouBasic Qualifications5+ years of experience in business analysis or related field
3+ years experience with Salesforce or CRM, Sales in an Enterprise IT environment
5+ years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree
Other QualificationsSalesforce, CPQ, CLM and Agile knowledge and execution
Ability to lead and drive key customer engagement discussions, as well as, quick learner, think creatively, and bring new insights to discussion
Ability to own more than one project at a time
Salesforce Admin Certification (201) a plus
Conga CPQ & CLM Certified a plus
Our Approach to Flexible Work
With Hybrid Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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About the RoleThe Business Systems Analyst acts as a liaison between Go To Market(GTM) and the business functions to analyze complex business problems and provide cost effective techno-functional solutions. You will translate business needs into actionable requirements by gathering enough information to define a solution and drive clarity to make rational decisions. Solution focus areas include Salesforce (Sales Cloud,, Lightning, Content Management). Plan and manage small and medium projects, in coordination with technical and business teams.Responsibilities:Work closely with the Legal, finance and Sales Operations team, along with other groups, as necessary, to ensure the requirements are understood and documented.
Be an authority figure in both functional and solution analysis and light design for the Salesforce platform, and related technical areas listed.
Partner with customers to shape requirements and ensure alignment with business/technology strategy and planned initiatives.
Drive the planning, prioritization, design, development and deployment of new projects & system enhancements.
Evaluate and address multi-functional and cross-system dependencies
Understand business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan.
Leverage business knowledge and expertise to find opportunities for process improvements; serve as a trusted technology advisor for business users.
Participate in the change management and launch support processes.
Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.
Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off
About YouBasic Qualifications5+ years of experience in business analysis or related field
3+ years experience with Salesforce or CRM, Sales in an Enterprise IT environment
5+ years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree
Other QualificationsSalesforce, CPQ, CLM and Agile knowledge and execution
Ability to lead and drive key customer engagement discussions, as well as, quick learner, think creatively, and bring new insights to discussion
Ability to own more than one project at a time
Salesforce Admin Certification (201) a plus
Conga CPQ & CLM Certified a plus
Our Approach to Flexible Work
With Hybrid Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so we require employees to work three days a week in the office and two days at home. This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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