Director, Revenue & Subscriber Forecasting

JOB SUMMARYSupport the revenue planning and forecasting process of Charter Communications' Residential and SMB segments. Develop and execute an analytical framework and set of tools that effectively forecast and measure subscriber and revenue performance throughout the marketing and sales pipeline.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.Support development of sales, subscriber, and revenue forecasts. Measure performance to plan.Responsible for leading development of the annual budget and quarterly reforecast.Using sales driver metrics, partner with sales channel leads to forecast sales by product and bundle.Translate sales into connects based on completion and install performance metrics.Partner with internal stakeholders to ensure proper mapping of activity into each sales channel.Partner with subscriber metrics to develop a product level statistical budget and forecast.Identify operational drivers behind churn, subscriber migration, and other key metrics to validate projection assumptions.Work with business intelligence and other functional teams to ensure statistical metrics are properly transacted in reporting systems.Maintain and continuously enhance business models that forecast offer revenue at both an offer level revenue and product level for both core and enhanced / value added services.Create executive dashboard of offer level performance.Work with marketing operations and offer management teams to support, implement, and forecast rate enhancement initiatives. Identify initiatives that could drive changes to product take rates.Create advanced analytics that help explain variances between forecasts.Responsible for leading the monthly revenue performance vs. plan process.Identify performance drivers and describe reasons for revenue, statistical, and ARPU variances to plan.Identify areas of risk and potential levers to accelerate growth.Responsible for presenting variances to group management in a concise, actionable and accurate manner.Perform revenue assurance to identify reclasses, incorrect mapping, etc. and work with accounting and / or billing operations to resolve.Assist in ad hoc information and reporting requests from business unit leaders and executive management.Assist in development of new reporting / forecasting tools for sales and revenue.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write and speak the English languageAbility to professionally interact with and influence others to gain support for ideas, proposals, projects and solutionsAbility to build and foster collaborative relationships inside or outside the organizationAbility to manage multiple projects and priorities demanding a rigorous attention to detailAbility to work in complex environments, process oriented and able to conceptualize the customer lifecycleAbility to interpret and structure complex customer and revenue data and translate analysis into executive-level presentationsKnowledge of budgets, P&L reports, systems, and proceduresTrain, coach and lead a high caliber and diverse teamLead efforts to ensure the workplace environment supports a highly motivated and effective workforce focused on continuous improvement and best practicesEffective negotiating, leadership, communication, presentation, and interpersonal skillsPatient, great communicator, executive facing, customer focusedUnderstands numbers, data aware, understands the need for measurable processes, detail oriented, project managerEnthusiastic about relevant topic or skill, pushes boundaries, intelligent, likes to learn, ability to turn findings into executable plans

Required EducationBachelor's degree in finance or related field

Required Related Work Experience and Number of YearsFinance or related field - 10+Financial or revenue analysis experience - 7+Telecommunications, Media, or Technology industry experience - 5+Budget and forecasting preparation or related experience - 4+Experience with business intelligence and analytics tool (i.e. MicroStrategy, Tableau, etc.)Experience with Financial Reporting tools (Essbase, Hyperion, JD Edwards, etc.)PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeKnowledge of cable television products and servicesProficiency with CSG and ICOMS billing systemsExceptional Excel modeling and PowerPoint presentation development skillsWorking understanding of SQL

Preferred EducationMaster's degree in finance or related fieldWORKING CONDITIONSOffice environmentExposure to moderate level of noiseSome travel may be requiredMAN760 2024-41360 2024

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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