BH Management Services, LLC
IT System Administrator I
BH Management Services, LLC, Des Moines, Iowa, United States, 50319
Job Details
Job Location
Des Moines IA Area - Des Moines, IA
Remote Type
Hybrid
Salary Range
$80,000.00 - $90,000.00 Salary
Job Shift
Day Monday - Friday Description
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials." In addition, in 2019,BH was named to the 100 "Best Workplaces for Diversity." We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:3 Weeks of Paid Time OffMedical/ Dental/ Vision401(k) + company matchBirthday Paid Day OffBH Gives Back (Paid Volunteer Time Off)12 Paid HolidaysBH Paid LeaveSabbaticalEducation ReimbursementEmployee Assistance Program
Qualifications
Position Summary:Under direct supervision an IT System Admin I is responsible for the installation, maintenance, configuration, and reliable operation of information technology systems. Mentors and provides support to team members. Established escalation point for IT Support Technicians on assigned systems. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.Essential Job Functions:Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patchesSupport LANs, WANs, network segments, Internet, and intranet systemsEnsure systems work properly togetherMaintain system reliability and resiliencyMake recommendations for future upgradesMaintain and monitor network and system securityEnsure assigned systems meet all compliance requirementsTroubleshoot escalated problems reported by users and analyze and isolate issuesEvaluate and modify the system's performanceAssign configuration of authentication and authorization of directory servicesAudits workflows, processes and procedures to ensure compliance with company guidelines.Monitors trends and makes recommendations to improve efficiencies.Completes installation, configuration and maintenance to meet defined requirements.Maintains BH Service Level Agreement (SLA) standards.Assesses systems to ensure compliance with company guidelines and policies.Creates and updates knowledge-based WIKI articles.Other duties and special projects as assigned
Minimum Qualifications/Skills:Bachelor's degree in technology related field or 6-8 years' experience in field or related area including three (3) years help desk support experienceComplex troubleshooting, problem-solving and support skillsKnowledge or study in administering and maintaining technology systems such as:Foundational infrastructure (Windows Server, virtualization, network, database)Workspace technology (PC, VoIP, MDM, conferencing)Information security, risk and availability (SIEM, BCP/DR, NIST Standards)Public and private cloud platforms (Azure, AWS, O365, other SaaS platforms)Ability to engage in all phases of the project lifecycleExcellent time management skills; ability to prioritize work functionsAbility to lead, mentor and trainAbility to handle multiple tasks and thrive in a fast-paced environmentAbility to maintain a 90% or higher Service Level Agreement (SLA) for assigned systemsThe ability and means to travel up to 5% locally, overnight, in specific regions or states via automobile and airplane may be required.Ability to work as needed, on-call, to assist with emergenciesExcellent customer service, timely response and customer focus skillsA positive, team-oriented attitudeAbility to work with a diverse group of people in a collaborative environmentFamiliar with standard concepts, practices, and proceduresRelies on experience and judgment to plan and accomplish goals
Desired Qualifications/Skills:Experience in common IT security frameworks
Work Schedule:
8am-5pm, Monday-Friday, or as needed to meet business needs; may require working hours outside normal business hours for on-call emergencies.BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.
Job Location
Des Moines IA Area - Des Moines, IA
Remote Type
Hybrid
Salary Range
$80,000.00 - $90,000.00 Salary
Job Shift
Day Monday - Friday Description
At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members. In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials." In addition, in 2019,BH was named to the 100 "Best Workplaces for Diversity." We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:3 Weeks of Paid Time OffMedical/ Dental/ Vision401(k) + company matchBirthday Paid Day OffBH Gives Back (Paid Volunteer Time Off)12 Paid HolidaysBH Paid LeaveSabbaticalEducation ReimbursementEmployee Assistance Program
Qualifications
Position Summary:Under direct supervision an IT System Admin I is responsible for the installation, maintenance, configuration, and reliable operation of information technology systems. Mentors and provides support to team members. Established escalation point for IT Support Technicians on assigned systems. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.Essential Job Functions:Administer servers, laptop and desktop computers, printers, routers, switches, firewalls, phones, company mobile phones, smartphones, software deployment, security updates and patchesSupport LANs, WANs, network segments, Internet, and intranet systemsEnsure systems work properly togetherMaintain system reliability and resiliencyMake recommendations for future upgradesMaintain and monitor network and system securityEnsure assigned systems meet all compliance requirementsTroubleshoot escalated problems reported by users and analyze and isolate issuesEvaluate and modify the system's performanceAssign configuration of authentication and authorization of directory servicesAudits workflows, processes and procedures to ensure compliance with company guidelines.Monitors trends and makes recommendations to improve efficiencies.Completes installation, configuration and maintenance to meet defined requirements.Maintains BH Service Level Agreement (SLA) standards.Assesses systems to ensure compliance with company guidelines and policies.Creates and updates knowledge-based WIKI articles.Other duties and special projects as assigned
Minimum Qualifications/Skills:Bachelor's degree in technology related field or 6-8 years' experience in field or related area including three (3) years help desk support experienceComplex troubleshooting, problem-solving and support skillsKnowledge or study in administering and maintaining technology systems such as:Foundational infrastructure (Windows Server, virtualization, network, database)Workspace technology (PC, VoIP, MDM, conferencing)Information security, risk and availability (SIEM, BCP/DR, NIST Standards)Public and private cloud platforms (Azure, AWS, O365, other SaaS platforms)Ability to engage in all phases of the project lifecycleExcellent time management skills; ability to prioritize work functionsAbility to lead, mentor and trainAbility to handle multiple tasks and thrive in a fast-paced environmentAbility to maintain a 90% or higher Service Level Agreement (SLA) for assigned systemsThe ability and means to travel up to 5% locally, overnight, in specific regions or states via automobile and airplane may be required.Ability to work as needed, on-call, to assist with emergenciesExcellent customer service, timely response and customer focus skillsA positive, team-oriented attitudeAbility to work with a diverse group of people in a collaborative environmentFamiliar with standard concepts, practices, and proceduresRelies on experience and judgment to plan and accomplish goals
Desired Qualifications/Skills:Experience in common IT security frameworks
Work Schedule:
8am-5pm, Monday-Friday, or as needed to meet business needs; may require working hours outside normal business hours for on-call emergencies.BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.