Yancey Bros.
Pathfinder Service Manager
Yancey Bros., Smyrna, Georgia, us, 30081
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The purpose of this position is to manage the activities of the Service Department and achieve Services Growth to diversify the business portfolio across Pathfinder’s entire 9 state territory.
The Manager of Service and Services Growth:
Analyzes territory to ensure service coverage
Builds the portfolio of service customers
Transitions of new service accounts to Regional Product Support Managers
Sets and achieves departmental financial performance
Managing the Branch Manager, Tech and Service Writers
Leads a team of shop and field service technicians
Establishes good employee relations
Stays current on the manufacturer's product entering territory, as well as their policy, procedures, and warranties
Primary Responsibilities:
Continually analyze and monitor to ensure service coverage, including working with Dealer Development Manager to maintain second level dealer network
Recruit, hire and build a team service coordinators, shop and field service technicians
Lead a team of service coordinators, shop and field service technicians
Lead the Service and Product Support groups, including managing staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations
Build the portfolio of service customers for Perkins and other brands through knowledge of the opportunity available to Pathfinder and ability to quickly establish relationships to increase customer confidence
Actively contribute to strategy for brand representation
Provide a safe work environment and advocate a “Safety First” culture
Ensure employees have the tools and resources required to succeed
Transition of new customer service to Regional Product Support Managers
Works with and mentors RPSM’s and technicians to execute strategy
Set goals and manage the financial performance of the Product Support group to include budgets and capital expenditure.
Align, partner, and collaborate with assigned HR representatives to proactively manage staffing, hiring, administering discipline, workforce development, employee communication, employee relations and support / training and development
Communicate understanding and support of organizational goals and interact effectively with individuals and groups throughout the company to foster teamwork
Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans
Monitor WIP levels and date last labor applied to monitor effectiveness and efficiency of service billing processes.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.
Education/Experience:
Associate's degree in business/related technical field or equivalent work experience required.
Bachelor's degree in business or related technical field preferred.
5+ years of experience supervising staff.
Required Qualifications/Skills:
Leadership
Vision
Competitiveness/ Drive
Strong accountability and initiative
Strong interpersonal and communication skills
Advanced problem-solving capabilities
Previous experience and demonstrated success in team leadership and leader development
Deep understanding of the application of diesel engines and their related subsystems – mechanical, hydraulic, electrical
Detailed understanding of financial and operational metrics, and the ability to impact them
Experience successfully managing analytically rigorous corporate initiatives.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The purpose of this position is to manage the activities of the Service Department and achieve Services Growth to diversify the business portfolio across Pathfinder’s entire 9 state territory.
The Manager of Service and Services Growth:
Analyzes territory to ensure service coverage
Builds the portfolio of service customers
Transitions of new service accounts to Regional Product Support Managers
Sets and achieves departmental financial performance
Managing the Branch Manager, Tech and Service Writers
Leads a team of shop and field service technicians
Establishes good employee relations
Stays current on the manufacturer's product entering territory, as well as their policy, procedures, and warranties
Primary Responsibilities:
Continually analyze and monitor to ensure service coverage, including working with Dealer Development Manager to maintain second level dealer network
Recruit, hire and build a team service coordinators, shop and field service technicians
Lead a team of service coordinators, shop and field service technicians
Lead the Service and Product Support groups, including managing staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations
Build the portfolio of service customers for Perkins and other brands through knowledge of the opportunity available to Pathfinder and ability to quickly establish relationships to increase customer confidence
Actively contribute to strategy for brand representation
Provide a safe work environment and advocate a “Safety First” culture
Ensure employees have the tools and resources required to succeed
Transition of new customer service to Regional Product Support Managers
Works with and mentors RPSM’s and technicians to execute strategy
Set goals and manage the financial performance of the Product Support group to include budgets and capital expenditure.
Align, partner, and collaborate with assigned HR representatives to proactively manage staffing, hiring, administering discipline, workforce development, employee communication, employee relations and support / training and development
Communicate understanding and support of organizational goals and interact effectively with individuals and groups throughout the company to foster teamwork
Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans
Monitor WIP levels and date last labor applied to monitor effectiveness and efficiency of service billing processes.
Additional Responsibilities:
Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.
Education/Experience:
Associate's degree in business/related technical field or equivalent work experience required.
Bachelor's degree in business or related technical field preferred.
5+ years of experience supervising staff.
Required Qualifications/Skills:
Leadership
Vision
Competitiveness/ Drive
Strong accountability and initiative
Strong interpersonal and communication skills
Advanced problem-solving capabilities
Previous experience and demonstrated success in team leadership and leader development
Deep understanding of the application of diesel engines and their related subsystems – mechanical, hydraulic, electrical
Detailed understanding of financial and operational metrics, and the ability to impact them
Experience successfully managing analytically rigorous corporate initiatives.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)