Epiq Systems
Service Specialist - Law Firm
Epiq Systems, Washington, District of Columbia, us, 20022
Job Description:A Service Specialist is part of a team that provides various administrative support to our clients which may include copy, print, mail, hospitality, facilities, and receptionist services.Essential Job Responsibilities
Mail Services:
includes metering, sorting, and distributing mail and accountable packages per schedule.
Copy Services:
includes accurately producing copy, print, and scan projects per written instructions.
Reception:
includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
Hospitality Services:
includes coordination and upkeep of client conference rooms, common areas, and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination:
includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
Facilities Services:
may include hanging pictures, small office moves, and communication with key client contacts regarding building/equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer service field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time
Scheduled Hours:
9:00 am - 6:00 pm, Monday - Friday (In office / No remote work)
The Compensation range for this role is 17.50 to 20.067 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.
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Mail Services:
includes metering, sorting, and distributing mail and accountable packages per schedule.
Copy Services:
includes accurately producing copy, print, and scan projects per written instructions.
Reception:
includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
Hospitality Services:
includes coordination and upkeep of client conference rooms, common areas, and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies, and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.
Floor Coordination:
includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
Facilities Services:
may include hanging pictures, small office moves, and communication with key client contacts regarding building/equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer service field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand, or sit for an extended period of time
Scheduled Hours:
9:00 am - 6:00 pm, Monday - Friday (In office / No remote work)
The Compensation range for this role is 17.50 to 20.067 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.
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