Sage Restaurant Group
Coordinator Sales
Sage Restaurant Group, Bethesda, Maryland, us, 20811
Coordinator Sales - North Bethesda, Maryland
Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that it’s not just about the work you do – it’s about who you are! We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes – both personally and professionally. If you are someone who:wants to rise to the top,follows their own path,is hungry to learn and loves their community,does not sit around and wait,YOU BELONG HERE!!Job OverviewAssist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.ResponsibilitiesAnswer sales office phones when sales staff are not available. Respond to all sales inquiries accurately, timely, and in a professional manner.Type correspondence, reports, and necessary forms (i.e., contracts), as well as prepare proposals or other letters as directed.Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.Effectively communicate with various departments to ensure that meetings and related functions exceed the client’s expectations.Maintain well-documented, accurate, organized, and up-to-date file management to serve clients and employers expediently.Develop strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.Work with sales personnel to achieve required sales team goals.Have current knowledge of hotel rates, strategies, discounts, and promotions.Assist with completing any required sales reports.Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events, and special events in the primary marketing area.Assist the hotel with implementing hotel-specific selling strategies.Promptly follow up on all customers’ needs and inquiries the same day or by 10 am the next business day.Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.Display a neat, clean, and business-like appearance at all times.Create a monthly social hour calendar with the Director of Sales.Assist the Sales department with monthly luncheons, client events, etc.Conduct walk-in tours.Create gift bags for guest traces, VIPs, etc. Keep supplies stocked and on hand.Work with EBC on all group turnover and proper execution of the groups.QualificationsEducation/Formal TrainingHigh school diploma or vocational secretarial.ExperiencePrevious sales, hospitality, and secretarial experience preferred.Knowledge/SkillsAdvanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher, and PowerPoint. Strong alphabetizing, grammar, and punctuation skills. Knowledge of standard business letter formats.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. Able to read contracts and letters. Able to use computers. Excellent attention to detail and multi-tasking skills. Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of the hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. General office and hotel environment.BenefitsMany of the benefits begin the first of the month following or coinciding with the date of hire. Benefits consist of the following:Two (2) medical plan optionsVisionLife InsuranceShort Term Disability (STD)Long Term Disability (LTD)Critical IllnessVacationTen (10) HolidaysAdoption AssistanceEducational AssistanceHotel Room and Restaurant Discounts401(k) with a company match (after 60 days)
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Achieving personal and professional growth is one of our values at Sage Hospitality Group. We believe that it’s not just about the work you do – it’s about who you are! We support our associates in finding the perfect balance between what they do and who they are. By encouraging associates to take initiative and responsibility for their own advancement, we empower them to own their outcomes – both personally and professionally. If you are someone who:wants to rise to the top,follows their own path,is hungry to learn and loves their community,does not sit around and wait,YOU BELONG HERE!!Job OverviewAssist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.ResponsibilitiesAnswer sales office phones when sales staff are not available. Respond to all sales inquiries accurately, timely, and in a professional manner.Type correspondence, reports, and necessary forms (i.e., contracts), as well as prepare proposals or other letters as directed.Coordinate all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.Effectively communicate with various departments to ensure that meetings and related functions exceed the client’s expectations.Maintain well-documented, accurate, organized, and up-to-date file management to serve clients and employers expediently.Develop strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.Work with sales personnel to achieve required sales team goals.Have current knowledge of hotel rates, strategies, discounts, and promotions.Assist with completing any required sales reports.Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events, and special events in the primary marketing area.Assist the hotel with implementing hotel-specific selling strategies.Promptly follow up on all customers’ needs and inquiries the same day or by 10 am the next business day.Represent themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.Exhibit a positive and involved team attitude to all hotel departments and maintain open communication with all co-workers for the best overall performance of the hotel.Display a neat, clean, and business-like appearance at all times.Create a monthly social hour calendar with the Director of Sales.Assist the Sales department with monthly luncheons, client events, etc.Conduct walk-in tours.Create gift bags for guest traces, VIPs, etc. Keep supplies stocked and on hand.Work with EBC on all group turnover and proper execution of the groups.QualificationsEducation/Formal TrainingHigh school diploma or vocational secretarial.ExperiencePrevious sales, hospitality, and secretarial experience preferred.Knowledge/SkillsAdvanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher, and PowerPoint. Strong alphabetizing, grammar, and punctuation skills. Knowledge of standard business letter formats.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person. Able to read contracts and letters. Able to use computers. Excellent attention to detail and multi-tasking skills. Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of the hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. General office and hotel environment.BenefitsMany of the benefits begin the first of the month following or coinciding with the date of hire. Benefits consist of the following:Two (2) medical plan optionsVisionLife InsuranceShort Term Disability (STD)Long Term Disability (LTD)Critical IllnessVacationTen (10) HolidaysAdoption AssistanceEducational AssistanceHotel Room and Restaurant Discounts401(k) with a company match (after 60 days)
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