Territory Service Manager North Atlantic

Territory Service Manager – SSODescription:The Territory Service Manager will be responsible for directing the operation of a technical service team that provides calibration, maintenance, and repair of complex electronic, mechanical, and process control assemblies and instrumentation, under the guidance of the Regional Service Manager. This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources. The position will also be responsible for the Service Center P&L, including day-to-day financial performance and identifying commercial opportunities to further increase revenue and profitability.Responsibilities:Lead a cross-functional team of managerial, technical, logistics, and customer service personnel.Hold the team accountable for achieving deliverables by maintaining an enterprise mindset and developing an organizational culture that confronts issues and disagreements within the team and cross-functionally.Accelerate development for high-potential and promotable employees by understanding and supporting their personal goals and career aspirations.Lead employee engagement actions through soliciting, listening, and actioning feedback to drive year-over-year improvements.Create an inclusive environment by soliciting alternative views from the team and understanding the right mix of skillsets, backgrounds, viewpoints, and capabilities.Solicit Customer VOC/Gemba evidence.Proactively drive process improvement for customer alignment.Deliver business objectives around safety, operational performance, revenue, and profitability.Think strategically and partner with the Sales team.Ensure delivery of performance goals (e.g., quality, on-time delivery, backlog management, NPS).Drive the team to suggest new ideas and encourage experimentation.Promote the use of FBS tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis.Adapt communication to motivate the team and live the strategy.Mentor and focus on team development.Provide coaching and F9 Feedback.Foster collaboration and create an inclusive environment.Manage P&L and expenses.Identify and drive commercial opportunities to increase revenue and profitability.Demonstrate learning agility and openness to feedback.Apply FBS activities and proactive problem solving (red or deteriorating trends).Benchmark Best of Best.Qualifications:Minimum of 3 years’ experience (4+ years preferred) in a supervisory/management role, preferably in services, operations, or a related technical industry.Preferred minimum of 5 years of technical experience in the metrology field with expertise in electronic equipment calibration.Experience managing through influence in a matrix environment preferred.Bachelor’s degree or 6+ years related work experience.Demonstrated experience in attracting, recruiting, and developing/retaining top performers.Strong communication, employee relations, and team-building skills.Achievements in meeting financial and operational objectives in a high-technology service industry.Proficiency in Microsoft Office (PowerPoint, Word, Excel, & Outlook).Valid driver’s license and a clean driving record.Experience with ISO9001 and 17025 audits.Ability to travel.

#J-18808-Ljbffr