Executive Jet Management, Inc.
Contact Center Engineer, Senior (NJUS)
Executive Jet Management, Inc., Columbus, Ohio, United States, 43224
Title: Contact Center Engineer, Senior (NJUS)
Company: NetJets Services, Inc.Area of Interest: Information TechnologyLocation: Columbus, OH, US, 43219Purpose of Position
Collaborate across teams to ensure the development, implementation, and configuration of Genesys Cloud solutions, as well as integration with third-party applications, within NetJets' Global Communications Technologies organization. The ideal candidate will possess extensive knowledge of contact center technologies, strong problem-solving abilities, and expertise in architecting customer experience (CX) solutions. This role will be pivotal in designing and deploying API strategies, integrating with CRM and ERP systems, and working with Conversational AI platforms like AWS Lex, Google CCAI, Kore.ai, and Cognigy. The position involves supporting large-scale deployments (10,000+ agents across multiple countries) across various channels such as voice, chat, SMS, and email.Tasks and Responsibilities
Genesys Certified Professional Certification highly preferred.Minimum of 3 years of experience working with Genesys Cloud/Pure Cloud.Prior experience with AI technologies and frameworks, including machine learning, Generative AI, large language models, restful API, and prompt engineering.Strong ability to facilitate and emphasize the technical aspect.Proven capability to address complex technical situations with effective resolutions.Ability to work effectively, both independently and collaboratively, to add value.Recognized as a "go-to" person for expertise.Experience in training at various levels (internal & external, business, and technical).Willingness to travel approximately 20% of the time.Technical and Functional Skills
In-depth technical knowledge of Genesys Cloud solutions and cloud technologies.Experience in complex technical environments with a focus on customer engagement.Education
Bachelor's in Telecommunications or Information TechnologyYears of Experience
4-6 years of experienceCore Competencies
Service-OrientedStrives For Positive Results
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Company: NetJets Services, Inc.Area of Interest: Information TechnologyLocation: Columbus, OH, US, 43219Purpose of Position
Collaborate across teams to ensure the development, implementation, and configuration of Genesys Cloud solutions, as well as integration with third-party applications, within NetJets' Global Communications Technologies organization. The ideal candidate will possess extensive knowledge of contact center technologies, strong problem-solving abilities, and expertise in architecting customer experience (CX) solutions. This role will be pivotal in designing and deploying API strategies, integrating with CRM and ERP systems, and working with Conversational AI platforms like AWS Lex, Google CCAI, Kore.ai, and Cognigy. The position involves supporting large-scale deployments (10,000+ agents across multiple countries) across various channels such as voice, chat, SMS, and email.Tasks and Responsibilities
Genesys Certified Professional Certification highly preferred.Minimum of 3 years of experience working with Genesys Cloud/Pure Cloud.Prior experience with AI technologies and frameworks, including machine learning, Generative AI, large language models, restful API, and prompt engineering.Strong ability to facilitate and emphasize the technical aspect.Proven capability to address complex technical situations with effective resolutions.Ability to work effectively, both independently and collaboratively, to add value.Recognized as a "go-to" person for expertise.Experience in training at various levels (internal & external, business, and technical).Willingness to travel approximately 20% of the time.Technical and Functional Skills
In-depth technical knowledge of Genesys Cloud solutions and cloud technologies.Experience in complex technical environments with a focus on customer engagement.Education
Bachelor's in Telecommunications or Information TechnologyYears of Experience
4-6 years of experienceCore Competencies
Service-OrientedStrives For Positive Results
#J-18808-Ljbffr