Director, Software Engineering

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Software Engineering About Salesforce Were Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good youve come to the right place. Please note this is a 100% remote role, and this person can be located in any U.S. state. Salesforce Heroku has multiple platforms that let companies build, deliver, monitor, and scale their engagement with customers globally. We are looking to hire a technology leader who can rebuild and modernize our Eventing, Metering, and Usage platform. Herokus Eventing, Metering, and Usage team oversees usage and licensing information on the Heroku platform, manages billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Ruby. We're in the process of modernizing our internal legacy systems, emphasizing empathy, teamwork, engineering excellence, and effective communication. Were looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality. In this role, you will lead a team of highly passionate and driven engineers that will build a highly distributed, scalable and available technology platform. This is a technology management role involving knowledge of programming and architecture patterns. You will collaborate closely with multiple Salesforce clouds and Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive attitude. Heroku is looking for technically strong, driven, energetic, compassionate, and passionate leaders to lead our software engineering teams. You will run and develop a team/teams of outstanding developers and keep quality in mind. We work in a collaborative environment, and we value open communication and feedback, code reviews, and making learning fun Heroku is taking a big step forward this year with a significant investment in hiring, roadmap, and new technologies. You can help shape this exciting future Read more at https://blog.heroku.com/ Responsibilities Increase Herokus eventing, metering and usage engineering competency across all engineering teams using a mix of mentoring, training, and hiring industry experts. Partner closely with Heroku Application teams, business and billing operations, Salesforce cloud team, data scientists, data analysts, and visualization engineers to develop effective roadmap. Drive the execution and delivery of billing and usage capabilities by collaborating with many multi-functional teams, architects, product owners and engineers. Work closely with cross-functional teams to discover and mitigate known and unknown risks. Make critical decisions that attribute to the success of the product. Proactive in foreseeing issues and resolving them before they happen. Ensure teams have clear priorities and adequate resources. Empower the delivery team to self-coordinate. Be a multiplier and have a passion for team and team members success. Provide technical guidance, career development, and mentoring to team members. Maintain high morale and motivate the delivery team to go above and beyond. Vocally advocate for technical excellence and help the teams make good decisions. Participate in architecture discussions and planning. Participate in multi-functional coordination, planning, and reviews with leads from other engineering teams. Maintain and nurture our team culture by interviewing and hiring only the most qualified individuals. Occasionally chip in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp. Ability to manage a geographically dispersed team of engineers effectively. Minimum Requirements B.S/M.S. in Computer Sciences or equivalent experience in billing or financial systems, data engineering, distributed systems, acquisition and integration projects. Experience working within billing or financial systems. 10 years of proven track record leading software engineering teams with a distinguished track record on technically fast-paced projects. Experience building, delivering, and operating in AWS infrastructure. Experience leading large-scale distributed systems and working with microservices and/or distributed architecture. Strong verbal and written communication skills, organizational and time management skills. Ability to be flexible, proactive, and comfortable working with minimal specifications. Strong background in Database concepts and schema design. Experience in using test-driven frameworks, version control, conducting efficient code reviews, and deployment strategies. Strong problem-solving skills and the ability to solve complex distributed system issues with a prime focus on quality. Excellent communication skills to collaborate with technical and non-technical stakeholders, laser focus on the impact, curious, great teammate. Experience with short release cycles, the full software lifecycle, and experience working on a product thats been released for public consumption. Experience in hiring, mentoring and leading engineers. Working experience of software engineering best practices including coding standards, code reviews, SCM, CI, build processes, testing, and operations. Experience with Agile development methodologies. Scrum Master experience required. Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs. Preferred Requirements Familiarity with Heroku and Salesforce platforms. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. J-18808-Ljbffr