Sonesta International Hotels Corporation
General Manager
Sonesta International Hotels Corporation, Morrisville, North Carolina, United States, 27560
Locations: Sonesta ES Suites Raleigh Durham Airport- Morrisville, NC
Time Type: Full time
Posted On: Posted 2 Days Ago
Job Requisition ID: R-0062465
Job Description Summary The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this, the GM will work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology, and procurement services that support the hotels.
Duties and Responsibilities
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO).
Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM).
Regularly sell hotel rooms through direct client contact.
Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
Manage the Sonesta ES Suites brand positioning through proper use of all marketing programs.
Manage the front office, housekeeping, and food and beverage operation of the hotel.
Manage the appearance, condition, and preventive maintenance of the physical plant.
Attend Evening Social and Breakfast events as a representative of the management team.
Lead the development, implementation, and monitoring of capital and operational budgets for the hotel.
Ensure proper processes are in place to manage and report on various hotel functions including finance, human resources, information technology, and procurement.
Enforce hotel standards, policies, and procedures within the hotel departments.
Act as “Manager on duty” as required.
Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
Qualifications and Requirements
Bachelor’s degree in Hotel Administration, Business Administration, or related field preferred.
Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational, and training abilities.
Ability to prioritize and organize work assignments.
Experience with Microsoft Office and Opera systems preferred.
Ability to travel including some overnight travel is required.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Will be exposed to commercial cleaning chemicals.
Carrying, lifting, or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Will be required to work mornings, evenings, weekends, and holidays.
Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental, and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
About Us At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites, and cruise ships.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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Time Type: Full time
Posted On: Posted 2 Days Ago
Job Requisition ID: R-0062465
Job Description Summary The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this, the GM will work directly with Sonesta’s marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology, and procurement services that support the hotels.
Duties and Responsibilities
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
Manage the direct sales activities of the hotel in partnership with the hotel’s Regional Sales Director (RSD) and Global Sales Office (GSO).
Manage the overall seasonal demand strategy in partnership with the hotel’s Regional Revenue Manager (RRM).
Regularly sell hotel rooms through direct client contact.
Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
Manage the Sonesta ES Suites brand positioning through proper use of all marketing programs.
Manage the front office, housekeeping, and food and beverage operation of the hotel.
Manage the appearance, condition, and preventive maintenance of the physical plant.
Attend Evening Social and Breakfast events as a representative of the management team.
Lead the development, implementation, and monitoring of capital and operational budgets for the hotel.
Ensure proper processes are in place to manage and report on various hotel functions including finance, human resources, information technology, and procurement.
Enforce hotel standards, policies, and procedures within the hotel departments.
Act as “Manager on duty” as required.
Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services.
Perform other duties as assigned.
Qualifications and Requirements
Bachelor’s degree in Hotel Administration, Business Administration, or related field preferred.
Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem solving, reasoning, motivating, organizational, and training abilities.
Ability to prioritize and organize work assignments.
Experience with Microsoft Office and Opera systems preferred.
Ability to travel including some overnight travel is required.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Will be exposed to commercial cleaning chemicals.
Carrying, lifting, or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Will be required to work mornings, evenings, weekends, and holidays.
Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental, and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
About Us At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites, and cruise ships.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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