Senior Solutions Architect

About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! Title: Senior Solutions Architect Location: Remote, United States; preferably Eastern or Central Timezones Experience: Mid-Senior Level Job Function: Professional Services Employment Type: Full-Time Industry: Computer & Network Security Travel Requirements: About The Position The Senior Solutions Architect role will guide Keyfactor's enterprise customers through implementing and integrating Keyfactor's solutions into their infrastructure and applications. The position will involve working directly with customers to install the software components and troubleshoot issues when they arise. This role will work with other stakeholders in the business to provide input into the product's strategic roadmap and support the managed services area of the business. The position is based in the United States and can be performed remotely. Applicants must hold US citizenship or US permanent resident status. Responsibilities Assist our customers in designing, implementing and taking full advantage of Keyfactor solutions by: Partnering with Keyfactor Sales to ensure the customer is delivered the best solution possible Leading design workshops with customersand documenting solution designs for customer approval Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions Act as the primary technical point of contact to deliver Keyfactor solutions efficiently and effectively by: Implementing Keyfactor solutions using a collaborative approach that improves adoption with our customers Ensuring that our customer's requests are addressed quickly and to our customers' satisfaction Identifying and mitigating risks related to technical solution design and/or client sentiment Partner with cross-functional internal teams to promote continuous improvement by: Working with Keyfactor Product teams to identify new feature requests and report bugs Actively contributing to the improvement of service delivery processes and methodologies by raising pain points, proposing solutions, and championing new initiatives Mentoring and coaching junior team members and providing technical guidance Ensuring knowledge gained while implementing customer solutions is relayed across Professional Services Increasing team efficiency by documenting common architectures and solutions Skills & Qualifications Minimum 5 - 7 years of experience in customer-facing technical roles within large enterprise IT environments (via services delivery, consulting, or employment) Strong and effective communication skills with the ability to communicate at both a technical and business level with technical staff and/or executives Flexibility and ability to thrive within a dynamic, rapidly growing company Advanced time management and prioritization skills, with experience managing competing priorities Proven ability to manage complex technical projects and resolve critical customer issues. Technical Competencies: Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography Proficiency with Windows Server operating systems Advanced, methodical, and expedient technical troubleshooting and problem-solving skills Comprehensive knowledge of Active Directory C