Futran Tech Solutions Pvt. Ltd.
Microsoft D365 CRM Techno Functional Consultant
Futran Tech Solutions Pvt. Ltd., West Des Moines, Iowa, United States, 50265
Position: Microsoft D365 CRM Techno Functional Consultant
Location: West Des Moines, IA (Onsite)
Work mode: Contract
Note - Need Techno functional resource with good communication skills. Client facing role.
Responsibilities:
Should have at least 7-9 years of experience as Techno Functional Consultant to build customized solutions in the areas of Sales, Customer Service and Marketing, using workflows, plugins, UI customizations etc. Good written and verbal communication Must have Certified on D365 CRM Should be customer facing with excellent analytical and communication skills. Have expertise in Insurance Domain Worked on different CRM / XRM versions. Implemented complete life cycle of least 4 to 5 projects Experience in agile deliveries and tight timescale Also having experience in on premise/ cloud, support, upgrade and Migrations Project. Must worked on D365 customization and configuration. Proven knowledge on Workflow, business process flows, business rules, Dashboard , Reports, Security & Authentications, Teams, queue and SLA configuration Worked on Data Migration, Export\Import and Data Cleansing Knows the MS methodology well; able to articulate and understand the pain points of customer. Experience in Integration with third party applications, Web API. Aware of mobility in CRM. Worked on Office 365, Dynamics 365 and SharePoint API's.
Good to Have Skills:
Unified Service Desk, WPF (used for creating external Hosted controls and other components used in Unified Service Desk) Microsoft Power Platform - MS PowerApps, Power Automate, Power Portal, Power Virtual Agent, PowerBI and CDS (Common Data Services) Experience in the analysis, design, development, testing and implementation of enterprise scale apps Good to have knowledge on technologies like HTML 5, CSS, SOAP, REST, Angular JS, JavaScript
Roles Responsibilities:
Work with Product owner on product backlog items Provide input and advice regarding Microsoft Dynamics 365 capabilities, functions and features to clients and prospects. Build positive client relationships by developing an understanding of the client's business processes. Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; and write functional design document. Create the user stories and Write FDD of each user stories in Devops or Jira Walkthrough of User stories to team and other stakeholders Do the out of the box system configuration like security configuration if required Conduct user acceptance testing, functional testing and end-user training and support subject matter expert participating in the implementation of solution Provide functional solution to client, conduct workshops for requirement gathering Help the testing team, review the test cases. Triage\Analyze the production support tickets.
Location: West Des Moines, IA (Onsite)
Work mode: Contract
Note - Need Techno functional resource with good communication skills. Client facing role.
Responsibilities:
Should have at least 7-9 years of experience as Techno Functional Consultant to build customized solutions in the areas of Sales, Customer Service and Marketing, using workflows, plugins, UI customizations etc. Good written and verbal communication Must have Certified on D365 CRM Should be customer facing with excellent analytical and communication skills. Have expertise in Insurance Domain Worked on different CRM / XRM versions. Implemented complete life cycle of least 4 to 5 projects Experience in agile deliveries and tight timescale Also having experience in on premise/ cloud, support, upgrade and Migrations Project. Must worked on D365 customization and configuration. Proven knowledge on Workflow, business process flows, business rules, Dashboard , Reports, Security & Authentications, Teams, queue and SLA configuration Worked on Data Migration, Export\Import and Data Cleansing Knows the MS methodology well; able to articulate and understand the pain points of customer. Experience in Integration with third party applications, Web API. Aware of mobility in CRM. Worked on Office 365, Dynamics 365 and SharePoint API's.
Good to Have Skills:
Unified Service Desk, WPF (used for creating external Hosted controls and other components used in Unified Service Desk) Microsoft Power Platform - MS PowerApps, Power Automate, Power Portal, Power Virtual Agent, PowerBI and CDS (Common Data Services) Experience in the analysis, design, development, testing and implementation of enterprise scale apps Good to have knowledge on technologies like HTML 5, CSS, SOAP, REST, Angular JS, JavaScript
Roles Responsibilities:
Work with Product owner on product backlog items Provide input and advice regarding Microsoft Dynamics 365 capabilities, functions and features to clients and prospects. Build positive client relationships by developing an understanding of the client's business processes. Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; and write functional design document. Create the user stories and Write FDD of each user stories in Devops or Jira Walkthrough of User stories to team and other stakeholders Do the out of the box system configuration like security configuration if required Conduct user acceptance testing, functional testing and end-user training and support subject matter expert participating in the implementation of solution Provide functional solution to client, conduct workshops for requirement gathering Help the testing team, review the test cases. Triage\Analyze the production support tickets.