LinkSquares
Account Manager
LinkSquares, Boston, Massachusetts, us, 02298
LinkSquares is a fast-growing LegalTech software company, rated as one of "The Best Places to Work in 2023" by the Boston Business Journal and BuiltIn Boston.
LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.
Account Manager
will support our Customer Success (CS) Net Retention Goals. We are looking for a detail-oriented, financially driven individual who is comfortable with negotiations and can highly perform in a fast-paced environment while remaining organized.
As the Scaled Account Manager, you will innovate on operational excellence by analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will monitor accounts through support cases, product usage dashboards, account health triggers, and other ongoing behavior/engagement alerts and reach out to the customer proactively based on predefined criteria.
Responsibilities:
Take ownership of your assigned territory and drive expansion & renewal engagement and focus on customer retention Create and execute customer campaigns aimed to identify growth opportunities Drive gross retention rates and increased net retention rates You're a team player! You will work closely with your CS, Marketing and Legal team to prepare and maneuver through negotiations and strategic upsell, cross-sell, and renewal opportunities Ability to forecast accurately, with clear next steps and Positive Business outcomes Become a product specialist within LinkSquares offerings to best identify expansion sales opportunities Forge strategic relationships with CS and internal stakeholders Proactively manage and prioritize the weekly, monthly, and quarterly renewal and upsell activities Ability to work to set targets and deadlines Obtain appropriate internal approvals, where necessary Track and report on pipeline activities utilizing Salesforce, Gong.io, Outreach and Catalyst Provide feedback to further define internal process Additional Qualifications:
3+ years of proven experience handling and negotiating renewals upsells, and cross-sells in a high-performance environment Bachelor's Degree or equivalent work experience in a related field CRM experience, i.e., Salesforce.com,Gong.io, Outreach, Catalyst is a plus Must be organized, detailed, and process-oriented whilst being commercially savvy Ability to build strategic relationships at various levels both internally and externally
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what's in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
LinkSquares unlocks the full potential of legal teams at more than 1,000 companies, including Wayfair, TIME, ProPharma, the Boston Celtics, and Commvault with purpose-built, AI-powered technology to perform, manage, and quantify all their work in one place. Legal teams rely on our all-in-one contract lifecycle management (CLM) and legal project management platform to manage key priorities and contracts, accelerate workflows across the business, and use data to visualize the impact of their work. Our solutions save companies hundreds of hours and millions of dollars by eliminating manual processes and driving better consistency of process, communication, and quality. Headquartered in Boston, Massachusetts, LinkSquares is consistently recognized for being a leader in innovation, delivering results, and company growth.
Account Manager
will support our Customer Success (CS) Net Retention Goals. We are looking for a detail-oriented, financially driven individual who is comfortable with negotiations and can highly perform in a fast-paced environment while remaining organized.
As the Scaled Account Manager, you will innovate on operational excellence by analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will monitor accounts through support cases, product usage dashboards, account health triggers, and other ongoing behavior/engagement alerts and reach out to the customer proactively based on predefined criteria.
Responsibilities:
Take ownership of your assigned territory and drive expansion & renewal engagement and focus on customer retention Create and execute customer campaigns aimed to identify growth opportunities Drive gross retention rates and increased net retention rates You're a team player! You will work closely with your CS, Marketing and Legal team to prepare and maneuver through negotiations and strategic upsell, cross-sell, and renewal opportunities Ability to forecast accurately, with clear next steps and Positive Business outcomes Become a product specialist within LinkSquares offerings to best identify expansion sales opportunities Forge strategic relationships with CS and internal stakeholders Proactively manage and prioritize the weekly, monthly, and quarterly renewal and upsell activities Ability to work to set targets and deadlines Obtain appropriate internal approvals, where necessary Track and report on pipeline activities utilizing Salesforce, Gong.io, Outreach and Catalyst Provide feedback to further define internal process Additional Qualifications:
3+ years of proven experience handling and negotiating renewals upsells, and cross-sells in a high-performance environment Bachelor's Degree or equivalent work experience in a related field CRM experience, i.e., Salesforce.com,Gong.io, Outreach, Catalyst is a plus Must be organized, detailed, and process-oriented whilst being commercially savvy Ability to build strategic relationships at various levels both internally and externally
About LinkSquares
Founded in 2015 with headquarters in Boston, we offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, unlimited vacation, paid parental leave and more. Learn more here: https://linksquares.com/careers/
For legal teams needing to move their business forward faster, LinkSquares provides a contracting platform for writing better contracts, analyzing what's in existing contracts, and working better with their team. It differs from other tools on the market with its powerful AI insights, speed to providing tangible results, and ability to help the entire company collaborate better. LinkSquares saves companies hundreds of hours and thousands of dollars by eliminating manual contract processes and reducing the need for outside counsel. For more information, visit https://linksquares.com/.
LinkSquares is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.