Fusion HCR
Business Analyst
Fusion HCR, Deer Park, Texas, United States, 77536
The Business Analyst will report to the Business Applications Manager. This position will be responsible for front-end user support for critical business applications and will work closely with cross-functional stakeholders to address break-fixes and coordinate new features to drive the business forward. The ideal candidate will have strong hands-on experience documenting business processes, performing gap analysis, gathering and eliciting requirements, and facilitating user acceptance testing.
Key responsibilities include:Respond to trouble tickets for critical business applications.Troubleshoot software errors and work with both internal and external technical support teams to identify solutions for performance degradation.Maintain continuous communication with end users through problem resolution.Document resolution notes, knowledge articles, and/or QRCs for solving software issues or providing guidance on how the software works.Partner with Business Process Owners to understand needs for business problems.Document/model as-is and to-be business processes.Elicit high-level business requirements and decompose them into functional and non-functional requirements.Trace requirements through the delivery lifecycle from definition to release.Collaborate with App Dev and Application Maintenance teams to identify solution options that will help business applications better support business processes.Conduct research to understand capabilities within critical business applications as part of making recommendations for change or implementing unused features the business may benefit from.Work with cross-functional teams to manage system changes from conception through implementation and release.Capture backlog items for system changes and new project requests and collaborate with IT leadership to prioritize work.Assist with QA and User Acceptance Testing.Assist with product release notes for custom applicationsEnsure established development, maintenance, and IT processes are being followedQualifications:
Education: Bachelor's degree in business administration, computer science, finance, or information systems required (or equivalent experience).Experience: 3 + years of relevant work experience.Certifications: Certifications in business analysis are highly desired but not required.Technical Skills:
Experience working with SaaS products, web applications, and ERP software required. Experience working with Vista (Viewpoint) a plus.Demonstrated computer skills including working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.Strong experience with process modeling tools (e.g. Visio, Miro).Experience with Fresh Works, Jira or other similar tools.Knowledge of SDLC processes and various delivery models preferred.Soft Skills:
Strong problem-solving, troubleshooting, and analytical skills.Excellent communication and collaboration abilities.Ability to work in a team and collaborate with cross-functional teams.Detail-oriented with the ability to manage multiple projects simultaneously.
Key responsibilities include:Respond to trouble tickets for critical business applications.Troubleshoot software errors and work with both internal and external technical support teams to identify solutions for performance degradation.Maintain continuous communication with end users through problem resolution.Document resolution notes, knowledge articles, and/or QRCs for solving software issues or providing guidance on how the software works.Partner with Business Process Owners to understand needs for business problems.Document/model as-is and to-be business processes.Elicit high-level business requirements and decompose them into functional and non-functional requirements.Trace requirements through the delivery lifecycle from definition to release.Collaborate with App Dev and Application Maintenance teams to identify solution options that will help business applications better support business processes.Conduct research to understand capabilities within critical business applications as part of making recommendations for change or implementing unused features the business may benefit from.Work with cross-functional teams to manage system changes from conception through implementation and release.Capture backlog items for system changes and new project requests and collaborate with IT leadership to prioritize work.Assist with QA and User Acceptance Testing.Assist with product release notes for custom applicationsEnsure established development, maintenance, and IT processes are being followedQualifications:
Education: Bachelor's degree in business administration, computer science, finance, or information systems required (or equivalent experience).Experience: 3 + years of relevant work experience.Certifications: Certifications in business analysis are highly desired but not required.Technical Skills:
Experience working with SaaS products, web applications, and ERP software required. Experience working with Vista (Viewpoint) a plus.Demonstrated computer skills including working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.Strong experience with process modeling tools (e.g. Visio, Miro).Experience with Fresh Works, Jira or other similar tools.Knowledge of SDLC processes and various delivery models preferred.Soft Skills:
Strong problem-solving, troubleshooting, and analytical skills.Excellent communication and collaboration abilities.Ability to work in a team and collaborate with cross-functional teams.Detail-oriented with the ability to manage multiple projects simultaneously.