salesforce.com, inc.
Salesforce Solution Architect - Public Sector Industry Experience (Omnistudio ex
salesforce.com, inc., Washington, District of Columbia, us, 20022
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category:
Customer SuccessAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.YOUR IMPACT: ResponsibilitiesServe as a trusted advisor to the client.Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise.Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.Work collaboratively and have very strong communication skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution.Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners.Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.MINIMUM QUALIFICATIONS5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work.Extensive experience with configuration and customization on the Salesforce platform.Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.Hands-on technical experience with Service Cloud, OmniStudio and Public Sector Solutions (PSS) is required.Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers.Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams.A great listener with the ability to connect with people in diverse roles.Resourceful and entrepreneurial thinker who can work through and solve problems.Possible travel of about 25%, but exact travel requirements will vary based on customer.Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).PREFERRED QUALIFICATIONSDelivering high-value business outcomes applying an agile approach.Confirmed results leading customer and/or partner success stories.Experience working with Experience Cloud.Relevant Salesforce certifications and consulting experience are strongly recommended.PUBSEC APPENDIXExperience working with clients within the Public Sector industry.Experience working with Salesforce GovCloud or GovCloud Plus is desired.Ability to acquire Public Trust Security Clearance (or higher) is a plus.Any type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plus.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Salesforce
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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Customer SuccessAbout Salesforce:We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment.YOUR IMPACT: ResponsibilitiesServe as a trusted advisor to the client.Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise.Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.Work collaboratively and have very strong communication skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution.Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners.Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.MINIMUM QUALIFICATIONS5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work.Extensive experience with configuration and customization on the Salesforce platform.Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.Hands-on technical experience with Service Cloud, OmniStudio and Public Sector Solutions (PSS) is required.Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers.Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams.A great listener with the ability to connect with people in diverse roles.Resourceful and entrepreneurial thinker who can work through and solve problems.Possible travel of about 25%, but exact travel requirements will vary based on customer.Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).PREFERRED QUALIFICATIONSDelivering high-value business outcomes applying an agile approach.Confirmed results leading customer and/or partner success stories.Experience working with Experience Cloud.Relevant Salesforce certifications and consulting experience are strongly recommended.PUBSEC APPENDIXExperience working with clients within the Public Sector industry.Experience working with Salesforce GovCloud or GovCloud Plus is desired.Ability to acquire Public Trust Security Clearance (or higher) is a plus.Any type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plus.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.Salesforce
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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