National Express LLC
Region Manager (California)
National Express LLC, Lisle, Illinois, United States, 60532
National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.
Responsibilities:
Coaching and advising General Managers
Identifying growth opportunities and working collaboratively with Business Development
Building and maintaining strong business relationships with identified customer base
Ensuring General Managers have significant customer relationships throughout their district
Identifying, tracking, and addressing customer trends
Defining the behavior of competitors in the region
Understanding customer contracts and compliance
Developing well-formed strategies and tactics for contract negotiations
Interpreting the meaning of the customer/competitor/industry trends for the region team
Monitoring business results; ensuring the region is meeting all contract responsibilities
Ensuring the area has a solid business plan and budget
Working with General Managers to make sure they know how to read relevant financial statements
Tracking region and CSC results, defining trends, and anticipating impacts
Reviewing financial statements for the region, analyzing them, and developing action plans
Ensuring General Managers develop appropriate improvement plans
Working with General Managers to make sure employee relations plans are in place and well executed
Ensuring process, policy and initiative compliance; ensuring business tools are being used
Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
Reviewing talent management plans; ensuring that talent within the area is identified and developed
Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
Ensuring General Managers and staff attend workshops, seminars, and learning events
Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
Other duties assigned to meet the needs of the business
Conduct special projects as requested by the Vice President, Operations
Pay range for this position is $180,000-$190,000 annual salary.
Qualifications
Bachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred
10 or more years of experience in an operations management role; 5 or more years in a senior manager role
Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
Proven leadership ability, industry-specific knowledge gained through experience
Strong negotiation skills and techniques
Desire to coach and mentor others
Financial acumen and knowledge of economic theory
Practical application of marketing and sales theory and principles
Comprehensive understanding of labor and employment practices law
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
Excellent verbal and written communication skills along with strong interpersonal skills
Strong analytical skills with an attention to detail
Creative, innovative, and flexible mindset
Ability to work independently or as part of a team
Well-developed time-management skills
Utmost professionalism, integrity, and confidentiality
Must have the ability to travel up to 50%
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (
EE
O) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
Responsibilities:
Coaching and advising General Managers
Identifying growth opportunities and working collaboratively with Business Development
Building and maintaining strong business relationships with identified customer base
Ensuring General Managers have significant customer relationships throughout their district
Identifying, tracking, and addressing customer trends
Defining the behavior of competitors in the region
Understanding customer contracts and compliance
Developing well-formed strategies and tactics for contract negotiations
Interpreting the meaning of the customer/competitor/industry trends for the region team
Monitoring business results; ensuring the region is meeting all contract responsibilities
Ensuring the area has a solid business plan and budget
Working with General Managers to make sure they know how to read relevant financial statements
Tracking region and CSC results, defining trends, and anticipating impacts
Reviewing financial statements for the region, analyzing them, and developing action plans
Ensuring General Managers develop appropriate improvement plans
Working with General Managers to make sure employee relations plans are in place and well executed
Ensuring process, policy and initiative compliance; ensuring business tools are being used
Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
Reviewing talent management plans; ensuring that talent within the area is identified and developed
Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
Ensuring General Managers and staff attend workshops, seminars, and learning events
Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
Other duties assigned to meet the needs of the business
Conduct special projects as requested by the Vice President, Operations
Pay range for this position is $180,000-$190,000 annual salary.
Qualifications
Bachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred
10 or more years of experience in an operations management role; 5 or more years in a senior manager role
Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
Proven leadership ability, industry-specific knowledge gained through experience
Strong negotiation skills and techniques
Desire to coach and mentor others
Financial acumen and knowledge of economic theory
Practical application of marketing and sales theory and principles
Comprehensive understanding of labor and employment practices law
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
Excellent verbal and written communication skills along with strong interpersonal skills
Strong analytical skills with an attention to detail
Creative, innovative, and flexible mindset
Ability to work independently or as part of a team
Well-developed time-management skills
Utmost professionalism, integrity, and confidentiality
Must have the ability to travel up to 50%
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (
EE
O) employer
The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.