Information Technology Help Desk Technician

IT Service TechnicianJob SummaryUnfortunately, we are unable to work with our C2C partners on this role.Responsible for providing PC, desktop, network, and telecom services in an assigned region. The position is also responsible for help desk support, as needed, to answer/resolve end user questions/problems, in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the ITS team and the business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner.ResponsibilitiesSupporting and maintaining desktop, LAN, and telecom environments in conjunction with the infrastructure teamsDeploying new and upgrading existing equipment & softwareAbility and means to travel on a flexible schedule as neededSystem Operations Processing and MonitoringFirst level response for assigned service ticketsManaging projects, coordinating with business owners and 3rd party vendorsMonitor scheduled system processes to ensure successful completionInvestigate and resolve any monitoring issues that occur during scheduled shiftNotify or escalate issues to Application Support and Infrastructure departmentsRequirements5 years of hands on experience working with and supporting Microsoft and networking environmentsStrong knowledge of current common infrastructure solutions and PC software productsAppropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experienceITIL Foundation Certification requiredExperience running and coordinating projects with minimal guidanceDemonstrated relationship building skills to all staff levels throughout the organization (local and remote)Excellent problem resolution skills