Conduent HR Services, LLC
Benefits Specialist
Conduent HR Services, LLC, Apex, North Carolina, United States, 27502
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Benefits Specialist11:30am-8 pm EST$17.00 per hr. / Great benefits from day oneMust be able to type 25 words per minuteMust Have:Payroll (not required but preferred)
Customer ServiceCall CenterAnalyticalTyping
General ProfileExpands skills within an analytical or operational process.Maintains appropriate licenses, training, and certifications.Applies experience and skills to complete assigned work.Works within established procedures and practices.Works with a moderate degree of supervision.
Functional KnowledgeDeveloped skills in a range of processes, procedures, and systems.
Business ExpertiseSupports the achievement of company goals by integrating teams for the best outcome.
ImpactImpacts a team through quality of services and information provided.Follows standardized procedures and practices and receives moderate supervision and guidance.
LeadershipHas no supervisory responsibilities.Manages own workload.
Problem SolvingAbility to problem solve, self-guided.Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal SkillsExchanges information and ideas effectively.
Responsibility StatementsImproves participant decision-making process by advising participants on plan provisions.Responds to client-specific inquiries, including telephone and web correspondence.Completes transactions related to customer inquiries with limited supervision.Meets timeliness and accuracy standards.Documents calls by creating detailed notes in the case management system.Completes callbacks in a timely manner and escalates as appropriate.Adheres to call center metrics and guidelines within established procedures.Explains the appropriate participant forms and provides guidance on completion.Performs other duties as assigned.Complies with all policies and standards.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is.$26,600 minimum -$37,000 midpoint.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Customer ServiceCall CenterAnalyticalTyping
General ProfileExpands skills within an analytical or operational process.Maintains appropriate licenses, training, and certifications.Applies experience and skills to complete assigned work.Works within established procedures and practices.Works with a moderate degree of supervision.
Functional KnowledgeDeveloped skills in a range of processes, procedures, and systems.
Business ExpertiseSupports the achievement of company goals by integrating teams for the best outcome.
ImpactImpacts a team through quality of services and information provided.Follows standardized procedures and practices and receives moderate supervision and guidance.
LeadershipHas no supervisory responsibilities.Manages own workload.
Problem SolvingAbility to problem solve, self-guided.Evaluates issues and solutions to provide the best outcome for the client and end-users.
Interpersonal SkillsExchanges information and ideas effectively.
Responsibility StatementsImproves participant decision-making process by advising participants on plan provisions.Responds to client-specific inquiries, including telephone and web correspondence.Completes transactions related to customer inquiries with limited supervision.Meets timeliness and accuracy standards.Documents calls by creating detailed notes in the case management system.Completes callbacks in a timely manner and escalates as appropriate.Adheres to call center metrics and guidelines within established procedures.Explains the appropriate participant forms and provides guidance on completion.Performs other duties as assigned.Complies with all policies and standards.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is.$26,600 minimum -$37,000 midpoint.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.