Vector Consulting
Information Technology Support Analyst
Vector Consulting, Richmond, Virginia, United States, 23214
Our government client is looking for an experienced
IT Support Analyst
on a 6+ months renewable contract role in
Richmond, VA.Position IT Support AnalystNotes:* Interviews will be conducted ONSITE, NO exceptions* Candidates MUST be able to work ONSITE 100%JOB DESCRIPTION:The agency is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.DUTIES AND RESPONSIBILITIES:Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)Manages and monitors customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote controlWorks directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printersTroubleshoot software and hardware problems and enhances the level of direct services to field staffInstall, maintain, and assist in testing and upgrading of new and existing hardware and softwareProvides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problemsCreates job aids for internal agency staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office productsQUALIFICATIONS:Strong customer service skills with a Customer First attitudeExtensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tabletsExcellent research and investigative skillsKnowledge and experience in Active Directory, cmd line tools, remote support tools, basic networkingExperience in working with help request tracking and reporting toolsKnowledge of IT concepts and trends and new technologiesAbility to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the fieldAbility to communicate effectively orally and in writing with individuals and groupsBasic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).Required/Desired Experience:3 years of Customer service professional with a great attitude Required3 years of Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc Required3 years of Hands on experience in a variety of ticketing/tracking tools related to IT Support Required3 years of Ability to perform root cause analysis and create documentation related to the cause and remedy Required3 years of Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc DesiredAbout Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAYwww.vectorconsulting.comCelebrating 30 years of service.
IT Support Analyst
on a 6+ months renewable contract role in
Richmond, VA.Position IT Support AnalystNotes:* Interviews will be conducted ONSITE, NO exceptions* Candidates MUST be able to work ONSITE 100%JOB DESCRIPTION:The agency is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.DUTIES AND RESPONSIBILITIES:Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)Manages and monitors customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote controlWorks directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printersTroubleshoot software and hardware problems and enhances the level of direct services to field staffInstall, maintain, and assist in testing and upgrading of new and existing hardware and softwareProvides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problemsCreates job aids for internal agency staff to enhance the use of infrastructure such as SharePoint, OneDrive, and Office productsQUALIFICATIONS:Strong customer service skills with a Customer First attitudeExtensive skills and experience in desktop products including but not limited to Windows 11, SharePoint Online, OneDrive, Teams, and MS O365Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and tabletsExcellent research and investigative skillsKnowledge and experience in Active Directory, cmd line tools, remote support tools, basic networkingExperience in working with help request tracking and reporting toolsKnowledge of IT concepts and trends and new technologiesAbility to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the fieldAbility to communicate effectively orally and in writing with individuals and groupsBasic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite).Required/Desired Experience:3 years of Customer service professional with a great attitude Required3 years of Experience supporting a Windows based enterprise including Windows 11, Office 365, Teams, OneDrive, etc Required3 years of Hands on experience in a variety of ticketing/tracking tools related to IT Support Required3 years of Ability to perform root cause analysis and create documentation related to the cause and remedy Required3 years of Experience assisting end users with a variety of technical issues including peripherals, mobile devices, printers, etc DesiredAbout Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAYwww.vectorconsulting.comCelebrating 30 years of service.