Lead User Experience Researcher

A retail giant is looking to hire a Lead UX Design Researcher on a full-time basis. In this role, you will focus on the company's membership services, such as subscriptions, rewards/cashback, early access to holiday deals, and delivery services. You will use a variety of generative and evaluative methods to inform both strategic and tactical efforts. **MUST BE WILLING TO RELOCATE TO BENTONVILLE, AR**RESPONSIBILITIES:Pull from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.Seek out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.Collaborate seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.REQUIREMENTS:MUST BE ABLE TO WORK ONSITE 5 DAYS/WEEK IN BENTONVILLE, AR.A demonstrated track record owning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.The ability to translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partners don't have to.The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers.Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.