Customer Success Project Lead

The Customer Success Project Lead will play a key role in leading the end-to-end business transformation of a Thomson Reuters customer the Global Large Law space. This central project manager role is the day-to-day face of Thomson Reuters towards our customer, and leads daily project execution ranging from initial planning and analysis to global delivery. About the Role In this role as a Customer Success Project Lead, you will: Lead and manage a firm-wide transformation project of a Thomson Reuters customer firm in the Global Large Law space, ensuring alignment with both firms' strategic goals Develop and manage comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies Build and maintain strong relationships with key customer stakeholders, fostering trust and ensuring effective communication throughout the project lifecycle Facilitate regular status meetings and progress updates with stakeholders, providing clear and concise reports on project status, risks, and achievements Create high-quality deliverables, including detailed reports, presentations, and documentation, tailored to the needs of the customer and aligned with project objectives Identify, analyze, and mitigate potential risks and issues that may impact project success, implementing proactive solutions to address challenges Drive change management initiatives to ensure smooth adoption of new processes, technologies, and practices within the customer's organization Collaborate with cross-functional teams to ensure cohesive and integrated project execution Monitor and measure the program impact, providing insights and recommendations for continuous improvement About You You're a fit for the role of Customer Success Project Lead if your background includes: Bachelor's Degree required and the Master's Degree or equivalent Minimum of 5 years of progressive experience in project management, consulting or similar fields 8+ years of experience in leading large-scale transformation projects in the legal (or similar) industry, or as part of a consulting company Strong knowledge of project management methodologies, including proficiency in developing comprehensive project plans and risk management strategies Proven ability to build and maintain effective stakeholder relationships, with exceptional communication and interpersonal skills Demonstrated expertise in creating high-quality deliverables, such as detailed reports and presentations, tailored to client needs Strong analytical and problem-solving skills, with a track record of identifying and mitigating risks and issues Proficiency in driving change management initiatives and collaborating with cross-functional teams to achieve cohesive project execution #LI-AY1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days a