Genworth
Internal QA Review Lead
Genworth, Raleigh, North Carolina, United States, 27601
At Enact Mortgage Insurance (Nasdaq: ACT), we understand that theres no place like home. Thats why we bring our deep expertise, insightful offerings, and extra mile service to work every day to help lenders put more people in homes and keep them there.Were looking for an
Internal QA Review Lead
in
Raleigh, NC or Remote (US)
to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will be responsible for managing workflow, ensuring the accuracy and consistency of audit findings and identifying training opportunities for QA team members. You will support QAs goal of providing timely, accurate, thorough and actionable feedback to internal and external customers. This is an individual contributor role, reporting to the Internal QA Manager.LOCATIONEnact Headquarters, Raleigh, NC Hybrid Schedule or Remote (US)YOUR RESPONSIBILITIESManage Internal QA audit processesManage team workflow ensuring internal and external SLAs are met
Provide second level review on auditor error findings to ensure accuracy and consistency; provide feedback to Auditors as needed to improve decision quality
Use expert knowledge to employ loan level discretion
Lead the feedback process to internal and external partners. Review Ops Manager error responses for any monthly escalation meetings; act as back-up to Team Manager to lead meetings, as required
Identify and implement opportunities to drive productivity and expand capacity through process enhancements
Perform Ad Hoc request for internal and external documentation review or reporting
Ability to audit MI files for accuracy as volume dictates
CommunicationAbility to communicate difficult messages to Operations Leaders and Teams, and instill confidence in our QA processes
Ability to effectively build relationships with and influence multiple Operations functions
Identify audit trends, training opportunities and MI/CS guideline clarifications to the appropriate business function for collaborative action plan development
Act as QA subject matter expert for Fannie/Freddie audits
Act as resource for Auditors to answer complex loan scenario questions
Internal QA Processes and SOPsLead projects, as required
Development and maintain Internal Team SOPs; Underwriting, Investigations and YCC.
Update/Maintain company-wide potential red flag resource document based on identified fraud trends
Conduct training of new audit
Ability to supply concise, condensed narrative when presenting a loan decision recommendation to Investigation committee
YOUR QUALIFICATIONS10+ years of Underwriting experience
Ability to work independently with minimal direction
Exhibit strong oral and written communication skills
Strong analytical, research, and organization skills
Must possess effective critical thinking skills
Excellent interpersonal skills
Strong Process oriented mindset
Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, etc.)
General computer proficiency
Working knowledge or ability to quickly learn multiple Enact Internal Systems
Working knowledge of Loan Prospector, Desktop Underwriter, other automated underwriting system
PREFERRED QUALIFICATIONSBachelor's Degree or equivalent
Previous Mortgage QC Experience
Advanced skills with Microsoft Excel
Ability to travel, occasionally, depending on business needs
COMPANYEnact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.WHY WORK AT ENACT
We bring innovative thinking to the situations at handWe seek out and incorporate diverse views to strengthen our outcomesWe work on challenging and rewarding projectsWe offer competitive benefits:Hybrid work schedule (shared in-office days Tues/Wed/Thurs)
Generous Time Off
40 Hours of Volunteer Time Off
Tuition Reimbursement and Student Loan Repayment
Paid Family Leave and Flexible Spending Accounts
401k with up to 5% employer match
Fitness and Emotional Wellness Reimbursements
ADDITIONALThe base salary pay range for this role starts at a minimum rate of $83,500 up to the maximum of $150,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.
Internal QA Review Lead
in
Raleigh, NC or Remote (US)
to join us in fulfilling our mission, while utilizing our values of excellence, improvement, and connection. In this role, you will be responsible for managing workflow, ensuring the accuracy and consistency of audit findings and identifying training opportunities for QA team members. You will support QAs goal of providing timely, accurate, thorough and actionable feedback to internal and external customers. This is an individual contributor role, reporting to the Internal QA Manager.LOCATIONEnact Headquarters, Raleigh, NC Hybrid Schedule or Remote (US)YOUR RESPONSIBILITIESManage Internal QA audit processesManage team workflow ensuring internal and external SLAs are met
Provide second level review on auditor error findings to ensure accuracy and consistency; provide feedback to Auditors as needed to improve decision quality
Use expert knowledge to employ loan level discretion
Lead the feedback process to internal and external partners. Review Ops Manager error responses for any monthly escalation meetings; act as back-up to Team Manager to lead meetings, as required
Identify and implement opportunities to drive productivity and expand capacity through process enhancements
Perform Ad Hoc request for internal and external documentation review or reporting
Ability to audit MI files for accuracy as volume dictates
CommunicationAbility to communicate difficult messages to Operations Leaders and Teams, and instill confidence in our QA processes
Ability to effectively build relationships with and influence multiple Operations functions
Identify audit trends, training opportunities and MI/CS guideline clarifications to the appropriate business function for collaborative action plan development
Act as QA subject matter expert for Fannie/Freddie audits
Act as resource for Auditors to answer complex loan scenario questions
Internal QA Processes and SOPsLead projects, as required
Development and maintain Internal Team SOPs; Underwriting, Investigations and YCC.
Update/Maintain company-wide potential red flag resource document based on identified fraud trends
Conduct training of new audit
Ability to supply concise, condensed narrative when presenting a loan decision recommendation to Investigation committee
YOUR QUALIFICATIONS10+ years of Underwriting experience
Ability to work independently with minimal direction
Exhibit strong oral and written communication skills
Strong analytical, research, and organization skills
Must possess effective critical thinking skills
Excellent interpersonal skills
Strong Process oriented mindset
Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, etc.)
General computer proficiency
Working knowledge or ability to quickly learn multiple Enact Internal Systems
Working knowledge of Loan Prospector, Desktop Underwriter, other automated underwriting system
PREFERRED QUALIFICATIONSBachelor's Degree or equivalent
Previous Mortgage QC Experience
Advanced skills with Microsoft Excel
Ability to travel, occasionally, depending on business needs
COMPANYEnact is a leading publicly traded U.S. private mortgage insurance provider, offering borrower-centric products that enable lenders and other partners across the U.S. to help people responsibly achieve and maintain the dream of homeownership.By empowering customers and their borrowers, Enact seeks to positively impact the lives of those in the communities in which it serves in a sustainable way. Headquartered in Raleigh, North Carolina, we play an active role in supporting a healthier Triangle community. We also support our colleagues philanthropic efforts in their home communities across the U.S. Enact values all perspectives, characteristics and experiences, and DEI remains at the forefront of what we do. We strive to create an environment where employees can bring their full, authentic selves to work to help each other and their customers.We are proud to be an equal opportunity employer and all hiring decisions are based on merit, qualifications, and business needs. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.WHY WORK AT ENACT
We bring innovative thinking to the situations at handWe seek out and incorporate diverse views to strengthen our outcomesWe work on challenging and rewarding projectsWe offer competitive benefits:Hybrid work schedule (shared in-office days Tues/Wed/Thurs)
Generous Time Off
40 Hours of Volunteer Time Off
Tuition Reimbursement and Student Loan Repayment
Paid Family Leave and Flexible Spending Accounts
401k with up to 5% employer match
Fitness and Emotional Wellness Reimbursements
ADDITIONALThe base salary pay range for this role starts at a minimum rate of $83,500 up to the maximum of $150,400. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 15% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.