General Dynamics Information Technology
ServiceNow ITOM & ITAM Subject Matter Expert
General Dynamics Information Technology, Bossier City, Louisiana, United States, 71111
Type of Requisition:Pipeline
Clearance Level Must Currently Possess:None
Clearance Level Must Be Able to Obtain:None
Public Trust/Other Required:None
Job Family:Cloud
Job Qualifications:Skills:IT Asset Management (ITAM), IT Operations Management (ITOM), ServiceNow Platform
Certifications:None
Experience:8 + years of related experience
US Citizenship Required:No
Job Description:Seize your opportunity to make a personal impact as a
ServiceNow ITOM & ITAM Subject Matter Expert
supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a
ServiceNow ITOM & ITAM Subject Matter Expert , you will be an important part of our platform support and development team. The successful candidate will serve as a
ServiceNow ITOM & ITAM Subject Matter Expert
as well as a key technical resource regarding the configuration, development, support, migration, and maintenance of ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.HOW A SERVICENOW ITOM & ITAM SME WILL MAKE AN IMPACT:Develop, maintain, and enhance applications on the ServiceNow ITSM platformExtensive hands-on experience with ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM), including the implementation, configuration, and integration of key modules such as Discovery, Service Mapping, CMDB, and Asset Lifecycle Management. Proven ability to drive automation and optimization of IT infrastructure and asset management processes within large-scale environments.Utilize functional area expertise to assess the operational and functional baseline of an organization and its organizational componentsWork with senior managers and executives to provide industry vision and strategic direction regarding their enterpriseGuide the determination of information technology inadequacies and/or deficiencies that affect the functional areas ability to support/meet organizational goalsGenerate functional area strategies for enhanced operations in a cross-functional area mode throughout the organizationParticipate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products.Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflowProvide ServiceNow architecture advisory support services including but not limited to architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance and optimization planningComplete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons)Maintaining required information security controls for the platformCommon services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data qualityWHAT YOULL NEED TO SUCCEED:Technical Training, Certification(s), Degree, and 8+ years of relevant experience or equivalent years of experience4+ years specializing in ITOM and ITAMDemonstrated experience in delivering high value solutions from your customers perspective with direct experience with ServiceNow platform strategy, design, and operational executionJavaScript (or similar languages) experienceServiceNow Certified System Administrator certification (CSA) or ability to obtain within 30 days of hire is requiredFlexibility to support issues or planned activities after hours, weekends and holidays as neededPREFERRED QUALIFICATIONS:ServiceNow Certified Implementation Specialist - IT Operations Management ( CIS - ITOM )ServiceNow Certified Implementation Specialist - IT Asset Management ( CIS - ITAM )ServiceNow Certified Application Developer (CAD)Security+ CertificationGDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidayThe likely salary range for this position is $142,324 - $192,556. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:Less than 10%
Telecommuting Options:Hybrid
Work Location:USA LA Bossier City
Additional Work Locations:Any Location / Remote
Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employees date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nations most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Clearance Level Must Currently Possess:None
Clearance Level Must Be Able to Obtain:None
Public Trust/Other Required:None
Job Family:Cloud
Job Qualifications:Skills:IT Asset Management (ITAM), IT Operations Management (ITOM), ServiceNow Platform
Certifications:None
Experience:8 + years of related experience
US Citizenship Required:No
Job Description:Seize your opportunity to make a personal impact as a
ServiceNow ITOM & ITAM Subject Matter Expert
supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.At GDIT, people are our differentiator. As a
ServiceNow ITOM & ITAM Subject Matter Expert , you will be an important part of our platform support and development team. The successful candidate will serve as a
ServiceNow ITOM & ITAM Subject Matter Expert
as well as a key technical resource regarding the configuration, development, support, migration, and maintenance of ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.HOW A SERVICENOW ITOM & ITAM SME WILL MAKE AN IMPACT:Develop, maintain, and enhance applications on the ServiceNow ITSM platformExtensive hands-on experience with ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM), including the implementation, configuration, and integration of key modules such as Discovery, Service Mapping, CMDB, and Asset Lifecycle Management. Proven ability to drive automation and optimization of IT infrastructure and asset management processes within large-scale environments.Utilize functional area expertise to assess the operational and functional baseline of an organization and its organizational componentsWork with senior managers and executives to provide industry vision and strategic direction regarding their enterpriseGuide the determination of information technology inadequacies and/or deficiencies that affect the functional areas ability to support/meet organizational goalsGenerate functional area strategies for enhanced operations in a cross-functional area mode throughout the organizationParticipate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products.Implement configuration/customization of the ServiceNow application and facilitate the rollout of new modules and configure Application UI and workflowProvide ServiceNow architecture advisory support services including but not limited to architectural design reviews, code, roadmap design and prioritization, platform expertise, expert program/project guidance and optimization planningComplete internal system audits and actively monitor license utilization (ServiceNow applications as well as third-party add-ons)Maintaining required information security controls for the platformCommon services data model and ServiceNow data models, applying data governance strategy and considerations to maximize reuse of common data elements and to maintain high data qualityWHAT YOULL NEED TO SUCCEED:Technical Training, Certification(s), Degree, and 8+ years of relevant experience or equivalent years of experience4+ years specializing in ITOM and ITAMDemonstrated experience in delivering high value solutions from your customers perspective with direct experience with ServiceNow platform strategy, design, and operational executionJavaScript (or similar languages) experienceServiceNow Certified System Administrator certification (CSA) or ability to obtain within 30 days of hire is requiredFlexibility to support issues or planned activities after hours, weekends and holidays as neededPREFERRED QUALIFICATIONS:ServiceNow Certified Implementation Specialist - IT Operations Management ( CIS - ITOM )ServiceNow Certified Implementation Specialist - IT Asset Management ( CIS - ITAM )ServiceNow Certified Application Developer (CAD)Security+ CertificationGDIT IS YOUR PLACE:Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidayThe likely salary range for this position is $142,324 - $192,556. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:40
Travel Required:Less than 10%
Telecommuting Options:Hybrid
Work Location:USA LA Bossier City
Additional Work Locations:Any Location / Remote
Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employees date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nations most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.