Maplewood Brewster LLC
Community Relations Associate
Maplewood Brewster LLC, Brewster, Massachusetts, United States, 02631
Job Title: Community Relations AssociateLocation: Cape Cod, MassachusettsEmployment Type: Full TimeDepartment: SalesAbout Us:Maplewood Senior Living, is a leading operator of premier senior living communities across 6 states, featuring two distinguished brands: Maplewood and Inspīr. Known nationally for innovation in the senior living space, Maplewood is a growing company dedicated to excellence in care, offering personalized and thoughtful services in independent living, assisted living and memory care.Our success is built on a foundation of personalized, compassionate care and communities designed to enrich the quality of life for our residents. We foster a dynamic and supportive work environment that empowers our teams to excel, inspire, and make a meaningful impact every day. If you are a passionate about driving growth and innovation in senior living, Maplewood offers the opportunity to be part of a forward-thinking organization that values your expertise. Join us and help shape the future of senior living!Overview:
The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community's occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's community file. The Community Relations Associate will ensure each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.Key Responsibilities:Maintains thorough working proficiency in AlineTimely and accurately maintains all current and new prospect records in AlineEnsures all lead sources are identified in the Aline systemSupports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer's needsAssists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentableSupports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales teamDemonstrates effective telephone skills producing qualified leads and appointmentsMeets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understandingCoordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible partyEnsures the apartment is fully ready for move-inGathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations DirectorAnswer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goalsEnsures inquiry forms are always available at front deskSupports Community Relations Director in planning and coordinating two lead generating events each monthMeets and greets visitors and tours prospectsAssist Community Relations Director with External Business Developments and Networking opportunitiesEnsures building shows a positive first impressionMaintains and grows occupancy to maximum levelsOther duties as assignedOn the Move-In day, the Community Relations Coordinator:Collects any remaining paperworkArranges lunch or dinner for the resident and family members on the Move-In dayCommunication:Communicates any necessary apartment readiness needsMaintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needsInitiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific formsCommunicates orally and in writing, and cultivates all prospectsFacilitates the resident assessment with the Community Relations DirectorReviews, reads, notates any pertinent information about the resident to the teamMaintains and protects the confidentiality of resident information at all timesMust possess exceptional oral and written communication skills as well as public speaking and presentation skillsAble to effectively communicate the organization's values to residents, visitors, associates, co-workers and the communitiesSkills and Abilities:Ability to handle multiple prioritiesPossess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentationsCompetent in organizational and time management skillsDemonstrates good judgement, problem solving and decision-making skillsCore Competencies:Building customer loyalty and trustTeam player Contributing to Team SuccessAble to plan, provide high-quality work, be detailed-oriented and organized with all tasksPossess stress toleranceTechnical/Professional KnowledgeEducation/Experience/Licensure/Certification:Associate and/or Bachelor's degree preferredOne (1) year experience in an administrative support role.Previous customer service/sales experience and demonstration of customer service skill setExperience working with seniorsWhy You'll Love Working With Us:Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.Growth Opportunities: We promote and foster career development and continuous learning.Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community's occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's community file. The Community Relations Associate will ensure each resident move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.Key Responsibilities:Maintains thorough working proficiency in AlineTimely and accurately maintains all current and new prospect records in AlineEnsures all lead sources are identified in the Aline systemSupports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer's needsAssists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentableSupports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales teamDemonstrates effective telephone skills producing qualified leads and appointmentsMeets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understandingCoordinates the resident assessment with the Resident Services Director Schedules the lease signing with the resident/responsible partyEnsures the apartment is fully ready for move-inGathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations DirectorAnswer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goalsEnsures inquiry forms are always available at front deskSupports Community Relations Director in planning and coordinating two lead generating events each monthMeets and greets visitors and tours prospectsAssist Community Relations Director with External Business Developments and Networking opportunitiesEnsures building shows a positive first impressionMaintains and grows occupancy to maximum levelsOther duties as assignedOn the Move-In day, the Community Relations Coordinator:Collects any remaining paperworkArranges lunch or dinner for the resident and family members on the Move-In dayCommunication:Communicates any necessary apartment readiness needsMaintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needsInitiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific formsCommunicates orally and in writing, and cultivates all prospectsFacilitates the resident assessment with the Community Relations DirectorReviews, reads, notates any pertinent information about the resident to the teamMaintains and protects the confidentiality of resident information at all timesMust possess exceptional oral and written communication skills as well as public speaking and presentation skillsAble to effectively communicate the organization's values to residents, visitors, associates, co-workers and the communitiesSkills and Abilities:Ability to handle multiple prioritiesPossess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentationsCompetent in organizational and time management skillsDemonstrates good judgement, problem solving and decision-making skillsCore Competencies:Building customer loyalty and trustTeam player Contributing to Team SuccessAble to plan, provide high-quality work, be detailed-oriented and organized with all tasksPossess stress toleranceTechnical/Professional KnowledgeEducation/Experience/Licensure/Certification:Associate and/or Bachelor's degree preferredOne (1) year experience in an administrative support role.Previous customer service/sales experience and demonstration of customer service skill setExperience working with seniorsWhy You'll Love Working With Us:Innovative Culture: We are a group of smart, forward-thinking and compassionate pros dedicated to enhancing the lives of our residents through service excellence, creative and meaningful programs and continuous innovation.HEART: We recognize Humor, Empathy, Autonomy, Respect and Trust as core values that guide our work.Growth Opportunities: We promote and foster career development and continuous learning.Work-Life Balance: We value autonomy, flexibility and a family-friendly supportive workplace.Competitive Comp and Benefits: We offer a competitive compensation package, bonus, health insurance, 401K with match, paid time off, and more. Inspir believes in rewarding top talent and dedication, depending upon years of experience and commitment to the company. Inspir strives for transparency, reviewing pay periodically, to be the industry leader in recruiting talent like you!
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)