Reservationist/Scheduler/Dispatcher

Join a workforce where innovation and teamwork provide support to the community and citizens of Monroe County.

Compensation:

$44,256.46 - $68,597.51

Job Description:

The primary functions of this position are to make transportation reservation bookings, make scheduling modifications, dispatch drivers, answer phones, and provide customer service for transportation clients.

ESSENTIAL JOB FUNCTIONS

• Preparation and distribution of daily driver manifests.
  
• Authority to dispatch transportation drivers to designated destinations using a two-way mobile radio and/or cell phone.
  
• Make client reservations.
  
• Make scheduling changes.
  
• Deal directly with the public and clients daily.
  
• Maintain computerized client and location files in Trapeze (software).
  
• Provide exceptional customer service.
  
• Collect and verify daily fare box payments to ensure the number of monies match manifest totals.
  
• Prepare deposits and/or deliver deposits to bank.
  
• Provide back-up coverage for other staff as needed.
  
• Compile data for monthly and all other reports as needed.
  
• Performs other related job duties as assigned.
  
• In the event of special, emergency, or disaster situations, employee may be required to work schedules other than those for which they are regularly scheduled in any capacity deemed appropriate.
  

QUALIFICATIONS

Education and Experience:

High School Diploma or GED required.

Special Qualifications:

1-year minimum amount of prior related work experience. Experience with children, elderly, disabled, or low-income individuals preferred but not required. Bilingual preferred, but not required. Valid Florida Driver License required. Must be able to pass a LEVEL II criminal background screen.

Knowledge, Skills, and Abilities:

• Ability to follow specific directions provided by supervisor and receive feedback performance.
  
• Ability to perform work that necessitates some specialized knowledge of clerical or trades-based tasks. Some of the typical responsibilities include gathering, formatting, or visually analyzing data.
  
• Ability to follow specific procedures that may result in interaction with co-workers, citizens, or other individuals.
  
• Ability to make a few decisions regarding activities and priorities.
  
• Ability to work with less than ten co-workers who are mostly engaged in the same activities.
  

PHYSICAL DEMANDS

The work is very light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required:

• Balancing: Maintaining body equilibrium to prevent falling while walking, standing or crouching on narrow, slippery, or erratically moving surfaces. The amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
  
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.
  
• Crawling: Moving about on hands and knees or hands and feet.
  
• Crouching: Bending the body downward and forward by bending leg and spine.
  
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
  
• Grasping: Applying pressure to an object with the fingers and palm.
  
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
  
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
  
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
  
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
  
• Manual Dexterity: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
  
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
  
• Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
  
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
  
• Reaching: Extending hand(s) and arm(s) in any direction.
  
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers, using a keyboard and telephone.
  
• Speaking and Talking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely, and the public.
  
• Standing: Not for sustained periods of time.
  
• Sitting: Particularly for sustained periods of time.
  
• Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
  
• Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
  
• Walking: Moving about on foot to accomplish tasks, particularly for short distances or moving from one work site to another.
  

WORK ENVIRONMENT

Work is performed in a safe, yet dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position. Work will occur mainly indoors and rarely outdoors, depending upon the needs of the department and the clients.

Monroe County has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

Equal Opportunity Employer: Monroe County does not discriminate on the basis of race, color, national origin, gender, religion, age, disability, or military service in employment or the provision of services.

Empleador de Igualdad de Oportunidades: El Condado de Monroe no discrimina por motivos de raza, color, origen nacional, género, religión, edad, discapacidad o servicio militar en el empleo o la prestación de servicios.

Veterans Preference according to Florida State Statute 295.07: Certain service members and veterans, and the spouses and family members of the servicemembers and veterans, receive preference and priority in employment by the state and are encouraged to apply for the positions being filled.
Preferencia de Veteranos de acuerdo con el Estatuto del Estado de Florida 295.07: Ciertos miembros del servicio y veteranos, y los cónyuges y familiares de los miembros del servicio y veteranos, reciben preferencia y prioridad en el empleo por parte del estado y se les alienta a solicitar los puestos que se están llenando.