Service Manager

Job Details

Job Location
West Kendall Toyota - Miami, FL

Description

Who We Are:

Bean Automotive Group is a nationally recognized automotive group which champions Miami's rich automobile heritage. Our associates, located throughout our 4 locations: Kendall Toyota, Lexus of Kendall, West Kendall Toyota and Lexus of West Kendall, make it our mission to deliver on every customer's expectation, one customer at a time!

What We Offer:

Our associates enjoy competitive compensation and benefit offerings, among the best in the industry, and some of which include:

• 3 weeks of Paid Time-Off per year.
• Paid Holidays.
• 401(k) Retirement Plan with 50% Employer Match.
• Paid Health, Gap, Life and AD&D Insurance.
• Eligible for Dental, Vision, Short-Term, Long-Term, Voluntary Life Insurance.
• Paid Volunteer Time-Off Program.
• Award-Winning Wellness Program and Healthcare Premium Incentives.
• Employee Discounts.
• ASE certification reimbursement and paid continuing education program to further your career.
• Continued education, manufacturer hands-on and web-based training.

Qualifications

We presently have an employment opportunity for an Service Manager in one of our operations. In this new role, the Service Manager helps run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of Technicians' time is consistently sold to service customers.

What are the day-to-day responsibilities?

• Maintain a high level of grooming, hygiene, and uniform appearance.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Promptly meet and greet service customers in a friendly and courteous manner.
• Listen to customers' reason or reasons for bringing their vehicle to the service department.
• Offer logical diagnostic services or repairs to satisfy customer concerns.
• Provide accurate estimates for all services or repairs recommended.
• Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not further aggravate problems.
• Make policy adjustments within the guidelines and budgets established by management.
• Personally turn over to the service manager or other designated management representative customers with complaints that cannot be satisfied at the ASM level.
• Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry
• Manage and reinforce TXM sales, active delivery and service processes with ASM's:
  • Write Up procedures / Walkaround
  • Factory Menu Presentation
  • Use of Vehicle Inspection Worksheet
  • Effective ¼ time / promised time process
  • Active Delivery
  • RIMS sales techniques
• Review Menu Penetration ASM performance vs. objective
• Conduct individual ASM training and group training sessions on a regular basis to reinforce sales processes, TXM program requirements, and department rules and regulations. (Utilize "Meeting in the Box" modules)
• Handle Upsell by TXM techs as needed to prevent TXM process timing breakdowns.
• Conduct TXM time studies / service flow analysis on a regular basis to identify potential process opportunities.
• Monitor Vehicle flow, manage staging and delivery parking procedure.
• Monitor Porter and Greeter adherence to job responsibilities as identified by Service Manager.
• Sell the proper repairs and/or services responsible to customers' perceived needs, assuming ASM responsibilities as requested by Management.
• Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the Express Maintenance Program processes and procedures.
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.
• Provide every with customer an accurate estimate at the same time the repair order is initially written.
• Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.
• Meet or exceed sales objectives set by management.
• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communication with the technical staff regarding job status changes.
• Remain continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.
• Inform the sales manager of potential new vehicle sales customers.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.

Position Requirements:

• Bachelor's degree (B. A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must have a valid driver's license.

Employment is contingent upon successful completion of a thorough drug and background screening to include MVR. Bean Automotive Group is an equal opportunity and drug free employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Your employment with Bean Management LLC, Kendall Imports LLC, or West Kendall Imports LLC, and GFB Enterprises LLC (collectively referred to as the "Bean Automotive Group") is a voluntary one and is subject to termination by you or the Bean Automotive Group at will, with or without cause, and with or without notice, at any time. Nothing in these policies shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of the Bean Automotive Group's employees. This policy of employment-at-will may not be modified by any employee and shall not be modified in any publication or document. This document is not intended to be a contract of employment and is subject to change at Management's discretion.