Husch Blackwell
Workflow Design Engineer - Service Now
Husch Blackwell, Springfield, MO
Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.
At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Workflow Design Engineer - Service Now position. This position may be filled remotely, or in any of our locations.
The Workflow Design Engineer - Service Now works directly with firm clients, stakeholders and our internal software development team to build efficient, cost-effective workflows and solutions. This person is an internal and external client-facing subject matter expert responsible for efficient delivery of legal service across practices, ensuring legal team requirements are met, standard development protocols adhered to and supporting documentation created. Evaluates and modifies existing workflow processes for maintenance to maintain performance. Documents, evaluates, and updates developer standards around Service Now development best practices. Process re-engineering and workflow implementation will involve reviewing enterprise-wide processes to streamline, reduce inefficiency, and improve client service. Essential job functions include:
Position Requirements
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR.
COMPENSATION AND BENEFITS
Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:
State of California: $82,000 - $156,000
State of Colorado: $75,000 - $134,000
Jersey City, NJ: $89,000 - $161,000
State of Maryland: $79,000 - $120,000
State of Massachusetts: $82,000 - $156,000
State of New York: $76,000 - $164,000
State of Washington: $79,000 - $150,000
Washington, D.C.: $106,000 - $155,000
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.
Please submit a cover letter and resume when applying.
EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.
#LI-Remote
#LI-JH1
At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Workflow Design Engineer - Service Now position. This position may be filled remotely, or in any of our locations.
The Workflow Design Engineer - Service Now works directly with firm clients, stakeholders and our internal software development team to build efficient, cost-effective workflows and solutions. This person is an internal and external client-facing subject matter expert responsible for efficient delivery of legal service across practices, ensuring legal team requirements are met, standard development protocols adhered to and supporting documentation created. Evaluates and modifies existing workflow processes for maintenance to maintain performance. Documents, evaluates, and updates developer standards around Service Now development best practices. Process re-engineering and workflow implementation will involve reviewing enterprise-wide processes to streamline, reduce inefficiency, and improve client service. Essential job functions include:
- Provide engineering solutions, and consulting, on Service Now workflow identification, optimization and implementation strategy for litigation and transactional matters including design, development, implementation and documentation of workflows based on interaction with legal teams and clients.
- Utilize exceptional expert level programming experience and capabilities enabling highly efficient workflow processes.
- Work with litigation and transactional practice group leaders, attorneys, business managers, and clients to ensure maximum productivity of legal personnel with appropriate use of Workflow Design solutions.
- Lead pre and post project analysis to discover and reduce workflow inefficiencies and obstacles, and identify, design, and apply quality control processes and improvements.
- Construct workflow charts and diagrams, study system capabilities, and assist in writing specifications.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Staying up to date on the latest process and IT advancements to automate and modernize systems.
- Effectively communicating insights and plans to cross-functional team members, management, and firm clients.
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Maintain user confidence and project operations by keeping information confidential and keeping stakeholders informed.
- Learning or expanding knowledge of legal practice specific processes and procedures.
- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
- Other duties as coordinated or assigned from time to time by Senior Director of Information Technology and Information Governance.
Position Requirements
- Minimum 5 years' experience with the Service Now App Engine platform including workflow development, server maintenance, and performing upgrades.
- Exceptional expert level programming abilities with 5+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, API's, and SOAP/Rest Services.
- Experience with RPA, Microsoft Power Apps, Flow, and Azure preferred.
- Exceptional analytical and conceptual thinking skills.
- The ability to work closely with them to determine acceptable solutions.
- Proven experience in eliciting requirements and testing.
- Excellent documentation skills.
- Fundamental analytical and conceptual thinking skills.
- Experience with mentoring junior level developers preferred.
- Excellent planning, organizational, and time management skills.
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
- Strong written and verbal communication skills including technical writing skills.
- Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR.
COMPENSATION AND BENEFITS
Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:
State of California: $82,000 - $156,000
State of Colorado: $75,000 - $134,000
Jersey City, NJ: $89,000 - $161,000
State of Maryland: $79,000 - $120,000
State of Massachusetts: $82,000 - $156,000
State of New York: $76,000 - $164,000
State of Washington: $79,000 - $150,000
Washington, D.C.: $106,000 - $155,000
The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.
Please submit a cover letter and resume when applying.
EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.
#LI-Remote
#LI-JH1