Branch Operations Manager

What The Role Is

Works within a Community Bank Division in providing operational support for assigned branches to include non-loan policies and procedures, physical security, processing systems and equipment. This position acts as functional liaison in facilitating two-way communications between bank branches and all corporate operations and support areas in implementing change, identifying challenges, and monitoring the effectiveness of controls and adherence to bank policy and procedures through exception reporting and periodic location visits.

How You will Make an Impact

• Act as the primary operational support for a number of assigned branches within the Community Bank.
• Responsible for fostering an environment within the division and among the management team that ensures branches operate in compliance with all bank policies, procedures, internal controls, regulatory, and consumer protection statutes/regulations related to assigned responsibilities.
• Assesses comprehension of operational practices and practical application of same by conducting periodic branch operational reviews to ensure continued adherence with established policies, controls, support strategies and to identify and address operational deficiencies and risks.
• Works closely with Branch Managers to correct any deficiencies in branch operations.
• Keeps Branch Manager and Group Sales Manager informed of branch standing and operational issues.
• Recommends and communicates with the Branch Manager and Group Sales Manager regarding employee corrective action related to identified operational, regulatory and/or security violations and bank policies and procedures.
• Conducts periodic branch visits to observe and assess daily or routine activities to identify any training opportunities or efficiency improvements.
• Provides management oversight in areas of increased risk.
• Work with Branch Management to ensure corrective action and proper documentation is completed for findings identified within internal and external audits.
• May be responsible for the creation and distribution of certain departmental reports.
• Advocates, practices and monitors for adherence to Cadence Code of Conduct.
• Serves as functional liaison for operational activities between Community Branch Banking and all corporate operational and support departments.
• Serves as an escalation point for more complex and sensitive matters and issues. May act as intermediary for internal risk issues when needed.
• Conduct surprise cash audits as directed.
• Maintains knowledge of branch policies, procedures, internal controls, security practices, and regulatory compliance related to assigned responsibilities.
• Completes assigned regulatory and continuing education training.
• Proactively monitors and ensures timely resolution of exceptions reported from operational and compliance support areas.
• Work with corporate operational and support areas to implement new processes and monitor related branch activities through exception reporting.
• Provides and/or recommends training for branch personnel on all bank operational processes as needed.
• Act as support for training, mentoring, and development of all Deposit branch positions.
• Attend regularly scheduled Branch Banking Operations meetings.
• Review bank policy and procedure for reasonableness and provide recommended changes to the supervisor.
• Assist in the testing and implementation of operational objectives; provide feedback to the supervisor.
• Conduct and/or attend meetings periodically with Division and/or Branch Management, and/or an individual. Meetings may be as needed or to discuss and implement policy and procedure within the area, and request feedback from branch management.
• Assist in the coordination of branch openings, closings, relocations and reductions in branch services. Assist with bank acquisitions or conversions.
• Support initiatives to ensure clients receive an exceptional level of customer service.

Who You Are

• Must possess a clear understanding of the division and company goals and communicate and support them to others. Must be able to travel.
• Frequent travel to branch locations required. Some overnight travel required.
• Must be flexible with work schedules for traveling and for after hours support. Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities.
• Must have a good understanding of various fraud risks associated with the financial industry.
• Must be able to travel. Frequent travel to branch locations required. Some overnight travel required.
• Must be flexible with work schedules for traveling and for after hours support. Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities.

Education

• Bachelor's degree in business, finance, or related field and/or three to five years related work experience is required.

Experience

• Three to five years management or supervisory experience required.
• Minimum of three to five years' experience in operations is required.
• Extensive Deposit Branch Banking experience is preferred.
• Experience in training or mentoring others, ability to motivate and influence others. Ability to interact with others to achieve a common goal, work in a collaborative environment.
• Knowledge of banking applications, Google documents is required.
• Must have very strong decision making and problem-solving skills with an understanding of risk mitigation.
• Must be able to prioritize workflow and manage multiple tasks under self-direction.
• Excellent written, interpersonal, and oral communications skills required.
• Must possess a clear understanding of the division and company goals and communicate and support them to others.
• Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities.
• Knowledge of banking applications, Google documents is required.

Characteristics

• Regular and reliable attendance
• Works cooperatively with others

If your experience aligns with this description, please consider applying. Many skills are transferable among industries and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)