IAA
Dispatcher
IAA, Commerce City, Colorado, United States, 80022
At IAA Holdings, LLC (IAA), our Dispatchers play a meaningful role in managing our towing resources to keep our vehicle pickups and deliveries running smoothly, which optimizes our branch productivity.
Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.
What do IAA Dispatchers Do?
Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivityPlan future day resource requirements and coordinate with towers to line up required truck resources.Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resourcesRecruit new towers to build tow networks with added resourcesProvide necessary documentation to drivers for each pickup and delivery, including check & cash handling as neededMonitor work-in-progress & make necessary adjustments to ensure timely performanceReview driver records to ensure completeness & accuracy & take corrective action as neededCommunicate driver problems or potential problems to the management teamEstablish and Maintain good, positive working relations with all tow driversOther duties as assignedWhat are the Requirements?
HS Diploma is preferred, but equivalent work experience is great too!1 year of related or transferrable experienceStrong organizational skills & attention to detailStrong judgment & decision-making skillsPositive, professional demeanorExcellent verbal communication skillsAbility to function well as part of a teamComfortable with technology & proficient in MS OfficeWhile not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
Colorado Residents Only:
The salary range for Colorado residents is
$19.00 to $24.00 . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA),
a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Dispatchers embody our "will to win" and "team player" values, by providing outstanding customer service to our towing partners and pivoting to coordinate for capacity and resource demands. They play a crucial part in IAA's business and branch growth.
What do IAA Dispatchers Do?
Manage tow truck resources and assign work in an efficient manner to achieve on-time performance & optimize tower productivityPlan future day resource requirements and coordinate with towers to line up required truck resources.Identify when demand exceeds tow truck capacity & refer to part-time networks for additional resourcesRecruit new towers to build tow networks with added resourcesProvide necessary documentation to drivers for each pickup and delivery, including check & cash handling as neededMonitor work-in-progress & make necessary adjustments to ensure timely performanceReview driver records to ensure completeness & accuracy & take corrective action as neededCommunicate driver problems or potential problems to the management teamEstablish and Maintain good, positive working relations with all tow driversOther duties as assignedWhat are the Requirements?
HS Diploma is preferred, but equivalent work experience is great too!1 year of related or transferrable experienceStrong organizational skills & attention to detailStrong judgment & decision-making skillsPositive, professional demeanorExcellent verbal communication skillsAbility to function well as part of a teamComfortable with technology & proficient in MS OfficeWhile not required, it would be awesome to have dispatch experience and/or knowledge of DOT (Department of Transportation) and safety regulations
Colorado Residents Only:
The salary range for Colorado residents is
$19.00 to $24.00 . Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA),
a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)