Ask Staffing
NON IT Loan Mortgage Servicing
Ask Staffing, Dallas, Texas, United States, 75215
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Loan Servicing, Mortgage Origination
Location: Multiple Locations Coppell, TX and Tempe, AZ and 1 NY Plaza, NY
Duration: 12-Month Contract
Pay Range is $28- 29.62/hr. on W2
Job Description:The Servicing Oversight Associate candidate will be responsible for escalation support and proactive monitoring activities, working within the Servicing Oversight Portfolio Oversight team, with key goal of ensuring mortgage servicing functions are held within standard service level agreements.Primary Responsibilities:
Support servicing portfolio oversight team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level AgreementsCoordinate and follow up with response to appropriate internal groups, including senior managementMonitor internal reports to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response backPerform in depth loan level reviews of early to late stage delinquent mortgage loansWork with external vendor to track the inquiries and escalations and provide timely response back on loan level escalationsCreate and prepare ongoing reporting to track inquiry and escalation, response time, aging, and trending on categories of inquiriesTrack issues reported to assess potential client impact and determine appropriate client facing and internal communications to notify respective parties, as neededPerform backup support for other team members in the Servicing Oversight groupParticipate in ad hoc projects and project management as needed and assisting management with requests related to servicing oversightAdditional responsibilities as required by managementPreferred Experience:
3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default managementPreferred 1 years of management/supervisory experienceMortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.Working knowledge of applicable regulatory guidelines related to mortgage servicingAdhere to turn time commitments while working in a high-volume environmentCollege degree preferredSkills:
Excellent organization skillsStrong verbal and written communication skillsStrong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office softwarePreferred knowledge of mortgage servicing tools, including MSP / DirectorHigh level of Accuracy and Detail Oriented/multitaskingMust have excellent teamwork orientation and the ability to work independently in a fast-moving environment
About ASK:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Job Title: Loan Servicing, Mortgage Origination
Location: Multiple Locations Coppell, TX and Tempe, AZ and 1 NY Plaza, NY
Duration: 12-Month Contract
Pay Range is $28- 29.62/hr. on W2
Job Description:The Servicing Oversight Associate candidate will be responsible for escalation support and proactive monitoring activities, working within the Servicing Oversight Portfolio Oversight team, with key goal of ensuring mortgage servicing functions are held within standard service level agreements.Primary Responsibilities:
Support servicing portfolio oversight team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level AgreementsCoordinate and follow up with response to appropriate internal groups, including senior managementMonitor internal reports to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response backPerform in depth loan level reviews of early to late stage delinquent mortgage loansWork with external vendor to track the inquiries and escalations and provide timely response back on loan level escalationsCreate and prepare ongoing reporting to track inquiry and escalation, response time, aging, and trending on categories of inquiriesTrack issues reported to assess potential client impact and determine appropriate client facing and internal communications to notify respective parties, as neededPerform backup support for other team members in the Servicing Oversight groupParticipate in ad hoc projects and project management as needed and assisting management with requests related to servicing oversightAdditional responsibilities as required by managementPreferred Experience:
3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default managementPreferred 1 years of management/supervisory experienceMortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.Working knowledge of applicable regulatory guidelines related to mortgage servicingAdhere to turn time commitments while working in a high-volume environmentCollege degree preferredSkills:
Excellent organization skillsStrong verbal and written communication skillsStrong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office softwarePreferred knowledge of mortgage servicing tools, including MSP / DirectorHigh level of Accuracy and Detail Oriented/multitaskingMust have excellent teamwork orientation and the ability to work independently in a fast-moving environment
About ASK:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.