High Woods
Director of Property Management
High Woods, Atlanta, Georgia, United States, 30383
We are seeking a seasoned, customer-centric Director of Property Management to lead the operational and financial success of a diverse 5+ million square foot portfolio of full-service office properties. In partnership with the Senior Director of Asset Management, this role combines people-focused leadership and strategic financial management to drive both portfolio performance and team engagement.
The
Director of Property Management
will champion the growth and development of the property management team, advocating for their continuous improvement while ensuring exceptional customer experiences across all properties. This individual will balance operational efficiency, financial performance, and customer satisfaction to meet and exceed company standards, fostering a customer-focused culture that adds value and enhances tenant retention.
KEY RESPONSIBILITIES:
Operational & Financial Management:
Lead the operational and financial performance of a 5+ million square foot office portfolio, ensuring alignment with company policies and standardsOversee annual budgets prepared by the property management team members including coordination of certain revenue, operating expenses, capital expenditures for building improvements and property specific customer experiences to drive property enhancements and customer satisfactionDevelop and implement ideas to reduce operating expensesTeam Leadership & Development:
Lead, coach, mentor, develop and support property managers and administrative staff in coordination with the Senior Director of Asset ManagementFoster a customer-centric culture through coaching, mentoring, and strategic direction that promotes a high-performance, customer-focused teamCustomer Engagement & Retention:
Development and implement engagement strategies to build strong, reliable relationships with customers, enhancing satisfaction and retentionProvide strategy and direction to property management team on customer engagement and customer experiences fostering a customer-centric culture within the divisionEstablish and maintain contact with customers to ensure solid, reliable relationshipsGuide the property management team in delivering high-quality, personalized customer interactions and services that exceed expectationsProcess Improvement & Compliance:
Continuously evaluate and refine processes to improve operational efficiency, optimize customer service tracking, and streamline workflowsEnsure compliance with company policies, industry standards and regulatory requirements, including OSHA, sustainability guidelines, and other codes and regulations to reduce risk and enhance operationsConduct regular property inspections with team members to prevent problems/identify opportunities in accordance with department policyReview and monitor daily work order report and weekly outstanding work order reportsReview A/P invoices as needed and submit for payment in a manner which maximizes our NOIIdentify and implement procedures to minimize our insurance risksAssist with the Administration of preventative maintenance programs with the Director of Facility OperationsAssist property management team and accounting with customer collection process as neededContract & Vendor Management:
Negotiate and manage contracts with third-party vendors overseeing janitorial, security and engineering services to maintain high property standards while also maintaining appropriate costs relative to operating expensesDocumentation & Lease Oversight:
Review and understand leases related to assigned portfolioAssist leasing team in lease negotiations as needed to ensure accuracy in documentation and compliance with terms across the portfolioSupport lease renewals to facilitate seamless customer transitionsOversee property management team members to ensure leases are implemented as executedCrisis Response & Special Projects:
Coordinate proper response to all building emergencies and support the property management team with effective crisis managementLead or assist in special projects and department-wide initiatives as required to enhance portfolio performance and customer experienceQUALIFICATIONS:
Leadership & Team Development:
Proven ability to inspire, mentor and grow a team, with a commitment to high performance, team engagement and continuous improvementDemonstrated leadership/management skillsCustomer-Centric Approach:
Strong interpersonal skills with a genuine passion for building customer relationships and delivering exceptional serviceProven record of providing excellent internal and external customer service/tenant relationshipsAnalytical & Detail-Oriented:
Demonstrated strength in critical thinking, organization, and an eye for detail to drive proactive solutions and improvements.Effective time management skillsTake initiative and be proactive, always focused on continuous improvement of self and teamCommunication Excellence:
Outstanding verbal and written communication skills with an emphasis on active listening, tact and professionalismTechnical Property Management Expertise:
Comprehensive understanding and proficiency of property management principals, including:Operating expense gross-upsCustomer utility meteringPreventative maintenance schedulingMeasurement of rentable vs. usable square footageBuilding sustainability and LEED Certification processesBudgeting/reportingDemonstrated experience with property dispositions, acquisitions and new property start-upsEducation & Certification:
Bachelor's degree or equivalent experience, paired with at least 10 years in commercial real estate property management. CPM or RPA certification is preferred.Technical Skills:
Proficiency in MS Office and Excel, with experience in property management softwareWhy Join Us?
At Highwoods, we’re more than just a commercial real estate company—we’re in the business of creating remarkable workplaces that inspire and support growth, community, and connection. Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. Through a blend of innovation, care, and commitment to quality, we deliver exceptional spaces that are worth the commute, add value to our customers, and positively impact our communities.
What Sets Us Apart
As part of the Highwoods team, you’re not just taking on a job; you’re joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture—it's not just words on a page, but a way of working and living every day.
When you join Highwoods, you’ll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.
Our Vision in Action
People-Focused Culture:
As a Highwoods teammate, you’ll work in a supportive environment where your growth and success are as important as that of our customers.Customer-Centric Design:
Everything we do is driven by the goal of delivering greater value to our customers, their teams, and our shareholders.Community Vitality:
We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.
Ready to make an impact?
Join us as we lead the evolution of commercial real estate for the benefit of our customers, communities, and investors. Let’s create exceptional experiences and environments together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
The
Director of Property Management
will champion the growth and development of the property management team, advocating for their continuous improvement while ensuring exceptional customer experiences across all properties. This individual will balance operational efficiency, financial performance, and customer satisfaction to meet and exceed company standards, fostering a customer-focused culture that adds value and enhances tenant retention.
KEY RESPONSIBILITIES:
Operational & Financial Management:
Lead the operational and financial performance of a 5+ million square foot office portfolio, ensuring alignment with company policies and standardsOversee annual budgets prepared by the property management team members including coordination of certain revenue, operating expenses, capital expenditures for building improvements and property specific customer experiences to drive property enhancements and customer satisfactionDevelop and implement ideas to reduce operating expensesTeam Leadership & Development:
Lead, coach, mentor, develop and support property managers and administrative staff in coordination with the Senior Director of Asset ManagementFoster a customer-centric culture through coaching, mentoring, and strategic direction that promotes a high-performance, customer-focused teamCustomer Engagement & Retention:
Development and implement engagement strategies to build strong, reliable relationships with customers, enhancing satisfaction and retentionProvide strategy and direction to property management team on customer engagement and customer experiences fostering a customer-centric culture within the divisionEstablish and maintain contact with customers to ensure solid, reliable relationshipsGuide the property management team in delivering high-quality, personalized customer interactions and services that exceed expectationsProcess Improvement & Compliance:
Continuously evaluate and refine processes to improve operational efficiency, optimize customer service tracking, and streamline workflowsEnsure compliance with company policies, industry standards and regulatory requirements, including OSHA, sustainability guidelines, and other codes and regulations to reduce risk and enhance operationsConduct regular property inspections with team members to prevent problems/identify opportunities in accordance with department policyReview and monitor daily work order report and weekly outstanding work order reportsReview A/P invoices as needed and submit for payment in a manner which maximizes our NOIIdentify and implement procedures to minimize our insurance risksAssist with the Administration of preventative maintenance programs with the Director of Facility OperationsAssist property management team and accounting with customer collection process as neededContract & Vendor Management:
Negotiate and manage contracts with third-party vendors overseeing janitorial, security and engineering services to maintain high property standards while also maintaining appropriate costs relative to operating expensesDocumentation & Lease Oversight:
Review and understand leases related to assigned portfolioAssist leasing team in lease negotiations as needed to ensure accuracy in documentation and compliance with terms across the portfolioSupport lease renewals to facilitate seamless customer transitionsOversee property management team members to ensure leases are implemented as executedCrisis Response & Special Projects:
Coordinate proper response to all building emergencies and support the property management team with effective crisis managementLead or assist in special projects and department-wide initiatives as required to enhance portfolio performance and customer experienceQUALIFICATIONS:
Leadership & Team Development:
Proven ability to inspire, mentor and grow a team, with a commitment to high performance, team engagement and continuous improvementDemonstrated leadership/management skillsCustomer-Centric Approach:
Strong interpersonal skills with a genuine passion for building customer relationships and delivering exceptional serviceProven record of providing excellent internal and external customer service/tenant relationshipsAnalytical & Detail-Oriented:
Demonstrated strength in critical thinking, organization, and an eye for detail to drive proactive solutions and improvements.Effective time management skillsTake initiative and be proactive, always focused on continuous improvement of self and teamCommunication Excellence:
Outstanding verbal and written communication skills with an emphasis on active listening, tact and professionalismTechnical Property Management Expertise:
Comprehensive understanding and proficiency of property management principals, including:Operating expense gross-upsCustomer utility meteringPreventative maintenance schedulingMeasurement of rentable vs. usable square footageBuilding sustainability and LEED Certification processesBudgeting/reportingDemonstrated experience with property dispositions, acquisitions and new property start-upsEducation & Certification:
Bachelor's degree or equivalent experience, paired with at least 10 years in commercial real estate property management. CPM or RPA certification is preferred.Technical Skills:
Proficiency in MS Office and Excel, with experience in property management softwareWhy Join Us?
At Highwoods, we’re more than just a commercial real estate company—we’re in the business of creating remarkable workplaces that inspire and support growth, community, and connection. Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. Through a blend of innovation, care, and commitment to quality, we deliver exceptional spaces that are worth the commute, add value to our customers, and positively impact our communities.
What Sets Us Apart
As part of the Highwoods team, you’re not just taking on a job; you’re joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture—it's not just words on a page, but a way of working and living every day.
When you join Highwoods, you’ll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.
Our Vision in Action
People-Focused Culture:
As a Highwoods teammate, you’ll work in a supportive environment where your growth and success are as important as that of our customers.Customer-Centric Design:
Everything we do is driven by the goal of delivering greater value to our customers, their teams, and our shareholders.Community Vitality:
We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish.
Ready to make an impact?
Join us as we lead the evolution of commercial real estate for the benefit of our customers, communities, and investors. Let’s create exceptional experiences and environments together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)