Hillsborough County (Florida)
Business Analyst (Homeless Services)
Hillsborough County (Florida), Tampa, Florida, us, 33646
Job Description
Salary:
$61,339.20 - $79,740.96
Job Overview
Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.
Ideal Candidate:
Experienced in working with the continuum of care for homelessness as well as affordable housing and human services resources in the community
Experienced in verbal and written communications
Experienced in interfacing with the various internal County Departments that support operations to include but not limited to County Attorney Office, Management and Budget, Procurement Services, Real Estate, ESQA, Information and Innovation Office (IIO), and the Clerk's Offices.
Ability to proactively collaborate across departments to achieve cross-functional success.
Skilled in billing, analyzing data, documents, workflows, business methods and procedures.
Experienced in research and analysis to support department budget preparation and special projects
Experienced in ORACLE or equivalent software for dashboard management of department budget, validating data, retrieving data from systems, maintaining technical documentation, and creation of dashboards for department tools for reports and goal delivery.
Excellent analytic, interpersonal, and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
Experienced in tracking and managing inventory for department
Experienced in project life cycles from business case development through final delivery to operational support.
Experienced in serving multiple internal business partners simultaneously and acting as the primary point of contact for Real Estate and Information & Innovation Office as well as for multiple levels of management within the County.
Experienced in collaborating with external vendors on payment resolutions.
This position requires an in-depth knowledge of county operations including fiscal management, technology liaison, and principles and policies related to management of County Resources.
Tier 3
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.Performs highly complex, independent studies and analyses, and makes conclusive recommendations.Serves as coordinator in conducting major projects involving work measurement studies, management control, plans of service, methods analyses and other aspects of operational audits.Collaborates with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.Collaborates with others in the organization to ensure successful implementation of chosen problem solutions.Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.Studies existing computer-based business systems to evaluate effectiveness, and develops new systems to improve production or workflow as required.Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.Performs duties concerned with the design and implementation of programmatic and fiscal processes and improvements.Works closely with senior managers to identify and solve a variety of fiscal and programmatic business operations.Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.Serves as the single point of contact for consultants, suppliers, etc., assisting in the development, installation, and implementation of systems.Performs other related duties as required.Job Specifications
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and production methods.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction required.Knowledge of English spelling, grammar and punctuation.Knowledge of analysis and research techniques, methods and procedures.Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.Ability to communicate effectively and persuasively, both verbally and in writing.Ability to participate effectively in the formulation of departmental policies and procedures.Excellent analytical skills, the ability to get along with a wide range of people, good judgment, time-management skills, and creativity.Ability to use a computer and related software.Physical Requirements
This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Work Category
Sedentary work
- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Preferred Qualifications
Five (5) years of experience in service systems supporting families, individuals, seniors, and vulnerable populations at risk or experiencing homelessness.At least three (3) years of experience in government and working with various supporting departments.Excellent analytical, interpersonal, and communication skills.Proven ability to deliver complex cross-functional information and navigate project life cycles from development to operational support.In-depth knowledge of county operations, fiscal management, and principles related to the management of County Resources.Strong customer service skills and the ability to respond respectfully to inquiries.Minimum Qualifications Required
Bachelor's degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; ANDFive years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;OR
An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Salary:
$61,339.20 - $79,740.96
Job Overview
Performs professional and advanced analytical work with or without the help of technology to understand, analyze and provide solutions with regard to the structure, policies, processes and operations of an organization, project or program, to achieve the desired goals.
Ideal Candidate:
Experienced in working with the continuum of care for homelessness as well as affordable housing and human services resources in the community
Experienced in verbal and written communications
Experienced in interfacing with the various internal County Departments that support operations to include but not limited to County Attorney Office, Management and Budget, Procurement Services, Real Estate, ESQA, Information and Innovation Office (IIO), and the Clerk's Offices.
Ability to proactively collaborate across departments to achieve cross-functional success.
Skilled in billing, analyzing data, documents, workflows, business methods and procedures.
Experienced in research and analysis to support department budget preparation and special projects
Experienced in ORACLE or equivalent software for dashboard management of department budget, validating data, retrieving data from systems, maintaining technical documentation, and creation of dashboards for department tools for reports and goal delivery.
Excellent analytic, interpersonal, and communication skills to influence and engage colleagues, along with a broad understanding of the businesses they support.
Experienced in tracking and managing inventory for department
Experienced in project life cycles from business case development through final delivery to operational support.
Experienced in serving multiple internal business partners simultaneously and acting as the primary point of contact for Real Estate and Information & Innovation Office as well as for multiple levels of management within the County.
Experienced in collaborating with external vendors on payment resolutions.
This position requires an in-depth knowledge of county operations including fiscal management, technology liaison, and principles and policies related to management of County Resources.
Tier 3
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.Performs highly complex, independent studies and analyses, and makes conclusive recommendations.Serves as coordinator in conducting major projects involving work measurement studies, management control, plans of service, methods analyses and other aspects of operational audits.Collaborates with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.Collaborates with others in the organization to ensure successful implementation of chosen problem solutions.Studies and analyzes information about alternative courses of action to determine which plan will offer the best outcomes.Studies existing computer-based business systems to evaluate effectiveness, and develops new systems to improve production or workflow as required.Reviews and analyzes information, forecasts, methods, schedules, systems, processes, and procedures.Performs duties concerned with the design and implementation of programmatic and fiscal processes and improvements.Works closely with senior managers to identify and solve a variety of fiscal and programmatic business operations.Analyzes requirements, procedures, and problems to automate processing or to improve existing business systems.Reviews computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.Serves as the single point of contact for consultants, suppliers, etc., assisting in the development, installation, and implementation of systems.Performs other related duties as required.Job Specifications
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and production methods.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction required.Knowledge of English spelling, grammar and punctuation.Knowledge of analysis and research techniques, methods and procedures.Skill in conducting independent studies and analyses of organizational activities, programs, procedures and operating systems.Ability to work independently and analyze, interpret and accurately summarize complex business processes and detailed information.Ability to use initiative and exercise sound judgment in making conclusive recommendations based on business needs.Ability to communicate effectively and persuasively, both verbally and in writing.Ability to participate effectively in the formulation of departmental policies and procedures.Excellent analytical skills, the ability to get along with a wide range of people, good judgment, time-management skills, and creativity.Ability to use a computer and related software.Physical Requirements
This job is performed in a professional office environment where employees routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.Work Category
Sedentary work
- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Preferred Qualifications
Five (5) years of experience in service systems supporting families, individuals, seniors, and vulnerable populations at risk or experiencing homelessness.At least three (3) years of experience in government and working with various supporting departments.Excellent analytical, interpersonal, and communication skills.Proven ability to deliver complex cross-functional information and navigate project life cycles from development to operational support.In-depth knowledge of county operations, fiscal management, and principles related to the management of County Resources.Strong customer service skills and the ability to respond respectfully to inquiries.Minimum Qualifications Required
Bachelor's degree in Business Management/Administration, Information Management System, Public Administration, Finance or related field; ANDFive years of professional experience in the development, implementation, business process analysis and evaluation of business methods and procedures;OR
An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE).Possess the necessary job related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.