Guardant Health
Sr Product Manager CRM
Guardant Health, Palo Alto, California, United States, 94306
Job Description
We are seeking a highly motivated Senior Product Manager, CRM to lead the evolution and optimization of our Salesforce CRM platform. In this role, you’ll collaborate with a cross-functional team to align our CRM’s capabilities with business needs, ensuring seamless integration of data and processes that empower our Sales, Marketing, and Customer Support teams. Your goal is to drive CRM innovation, enhance the user experience, and empower teams with the insights and tools needed to accelerate business growth.
Essential Duties and Responsibilities:
Develop and execute the Salesforce CRM product roadmap in partnership with the cross-functional team
Define and document detailed user stories, workflows, and test cases
Collaborate with Engineering to ensure smooth implementation of new features and integrations
Manage the CRM product lifecycle - from ideation to deployment, adoption, and performance monitoring
Analyze data and user feedback to identify and prioritize areas for improvement
Ensure the CRM delivers accurate data and actionable insights to inform business decisions
Stay up to date on industry trends and best practices to recommend new features and innovations
Create documentation, deliver training, and provide support to ensure users fully leverage the CRM’s capabilities
Qualifications:Qualifications
Minimum 5 years of product management experience, including 2 years managing a Salesforce CRM
Strong understanding of healthcare or biotech CRM workflows, data architecture, and business processes across Sales, Marketing and Customer Support teams
Proven ability to work cross-functionally and influence without direct authority
Experience with Agile methodologies and tools (e.g. Jira, Confluence)
Strong analytical skills with the ability to translate data insights into actionable strategies
Excellent communication and interpersonal skills to manage stakeholders and facilitate collaboration
Ability to seamlessly shift between strategic planning and hands-execution in a dynamic and fast-paced work environment
Willingness to travel occasionally for in-person project or team meetings
BS/BA degree in a business-related discipline required
Additional Information
**
Hybrid Work Model ** : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The US base salary range for this full-time position is $144,500 to $231,300. The range does not include benefits, and if applicable, bonus, commission, or equity.
The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $192,700 to $260,200. The range does not include benefits, and if applicable, bonus, commission, or equity.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out toPeopleteam@guardanthealth.com
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our
Privacy Notice for Job Applicants
.
Please visit our career page at:http://www.guardanthealth.com/jobs/
We are seeking a highly motivated Senior Product Manager, CRM to lead the evolution and optimization of our Salesforce CRM platform. In this role, you’ll collaborate with a cross-functional team to align our CRM’s capabilities with business needs, ensuring seamless integration of data and processes that empower our Sales, Marketing, and Customer Support teams. Your goal is to drive CRM innovation, enhance the user experience, and empower teams with the insights and tools needed to accelerate business growth.
Essential Duties and Responsibilities:
Develop and execute the Salesforce CRM product roadmap in partnership with the cross-functional team
Define and document detailed user stories, workflows, and test cases
Collaborate with Engineering to ensure smooth implementation of new features and integrations
Manage the CRM product lifecycle - from ideation to deployment, adoption, and performance monitoring
Analyze data and user feedback to identify and prioritize areas for improvement
Ensure the CRM delivers accurate data and actionable insights to inform business decisions
Stay up to date on industry trends and best practices to recommend new features and innovations
Create documentation, deliver training, and provide support to ensure users fully leverage the CRM’s capabilities
Qualifications:Qualifications
Minimum 5 years of product management experience, including 2 years managing a Salesforce CRM
Strong understanding of healthcare or biotech CRM workflows, data architecture, and business processes across Sales, Marketing and Customer Support teams
Proven ability to work cross-functionally and influence without direct authority
Experience with Agile methodologies and tools (e.g. Jira, Confluence)
Strong analytical skills with the ability to translate data insights into actionable strategies
Excellent communication and interpersonal skills to manage stakeholders and facilitate collaboration
Ability to seamlessly shift between strategic planning and hands-execution in a dynamic and fast-paced work environment
Willingness to travel occasionally for in-person project or team meetings
BS/BA degree in a business-related discipline required
Additional Information
**
Hybrid Work Model ** : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
The US base salary range for this full-time position is $144,500 to $231,300. The range does not include benefits, and if applicable, bonus, commission, or equity.
The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).
For positions based in Palo Alto, CA or Redwood City, CA, the base salary range for this full-time position is $192,700 to $260,200. The range does not include benefits, and if applicable, bonus, commission, or equity.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out toPeopleteam@guardanthealth.com
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
All your information will be kept confidential according to EEO guidelines.
To learn more about the information collected when you apply for a position at Guardant Health, Inc. and how it is used, please review our
Privacy Notice for Job Applicants
.
Please visit our career page at:http://www.guardanthealth.com/jobs/