Chenega Corporation
IT Service Management Requirements Lead
Chenega Corporation, Springfield, Virginia, us, 22161
IT Service Management Requirements LeadSpringfield, VAAre you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.The
IT Service Management Requirements Lead
oversees a small team to manage requirement gathering, process refinement, and user story creation while ensuring the smooth execution of user acceptance testing and change control boards. They lead stakeholder communications for sprint releases and upgrades, manage strategic programs, and support teams with deep expertise. This role also involves overseeing scheduled maintenance activities, documenting service interoperability standards, and ensuring consistent ITSM platform availability. Additionally, they handle performance metrics reporting, support independent performance analysis, and develop training materials for ITSM tool users.Responsibilities
Supervise a team of business analysts in requirement gathering, process refinement, backlog management, user story creation, test script writing, conducting user acceptance testing, and leading change control boards.Lead stakeholder communications and engagement for sprint releases and upgrades/patches, as well as technical exchanges on priority capabilities.Responsible for driving and managing strategic programs and projects in key areas. May serve as the owner of key processes or assist the lead in managing team engagement, schedules, and related reporting. Act as a subject matter expert and support teams by applying deep expertise and knowledge.Oversee and communicate specific scheduled maintenance activities that result from manufacturers' recommended service intervals, alerts, bulletins, available patches, and updates according to agency-approved change management processes with pre-coordinated PMO and OCB approval.Document detailed service interoperability standards and procedures for integrating new modules into the ITSM platform. These documents will be uploaded to a shared site identified by the Government.Support day-to-day maintenance (routine, preventative, and corrective) of the ITSM platform to ensure consistent, reliable, and secure service availability for users/customers.Collect status and performance metrics reporting requirements from ITSM users and create/configure auto-generated reports.Make status and performance data available for government-directed independent performance and capacity analysis efforts.Develop and maintain ITSM tool training documentation and/or media and make it readily available for use by customers. Training materials will be housed within the Service+ platform.Other duties as assigned.Qualifications
Bachelor's degree and 6+ years relevant experience ORAssociate degree and 8+ years relevant experience ORHigh school Diploma or GED and 10+ years of relevant experience2+ years’ experience with the Agile Methodology1+ years’ experience with the ServiceNow platformExperience with business analysis, strategic planning, or process improvementTS/SCI clearanceKnowledge, Skills, and Abilities:
Ability to obtain CI PolyAbility to work independently and yet be effective within a team settingMust be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environmentDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individualsFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Excellent skills in Microsoft Word, Excel, and other Office applicationsProficient with Microsoft Office Applications and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it
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IT Service Management Requirements Lead
oversees a small team to manage requirement gathering, process refinement, and user story creation while ensuring the smooth execution of user acceptance testing and change control boards. They lead stakeholder communications for sprint releases and upgrades, manage strategic programs, and support teams with deep expertise. This role also involves overseeing scheduled maintenance activities, documenting service interoperability standards, and ensuring consistent ITSM platform availability. Additionally, they handle performance metrics reporting, support independent performance analysis, and develop training materials for ITSM tool users.Responsibilities
Supervise a team of business analysts in requirement gathering, process refinement, backlog management, user story creation, test script writing, conducting user acceptance testing, and leading change control boards.Lead stakeholder communications and engagement for sprint releases and upgrades/patches, as well as technical exchanges on priority capabilities.Responsible for driving and managing strategic programs and projects in key areas. May serve as the owner of key processes or assist the lead in managing team engagement, schedules, and related reporting. Act as a subject matter expert and support teams by applying deep expertise and knowledge.Oversee and communicate specific scheduled maintenance activities that result from manufacturers' recommended service intervals, alerts, bulletins, available patches, and updates according to agency-approved change management processes with pre-coordinated PMO and OCB approval.Document detailed service interoperability standards and procedures for integrating new modules into the ITSM platform. These documents will be uploaded to a shared site identified by the Government.Support day-to-day maintenance (routine, preventative, and corrective) of the ITSM platform to ensure consistent, reliable, and secure service availability for users/customers.Collect status and performance metrics reporting requirements from ITSM users and create/configure auto-generated reports.Make status and performance data available for government-directed independent performance and capacity analysis efforts.Develop and maintain ITSM tool training documentation and/or media and make it readily available for use by customers. Training materials will be housed within the Service+ platform.Other duties as assigned.Qualifications
Bachelor's degree and 6+ years relevant experience ORAssociate degree and 8+ years relevant experience ORHigh school Diploma or GED and 10+ years of relevant experience2+ years’ experience with the Agile Methodology1+ years’ experience with the ServiceNow platformExperience with business analysis, strategic planning, or process improvementTS/SCI clearanceKnowledge, Skills, and Abilities:
Ability to obtain CI PolyAbility to work independently and yet be effective within a team settingMust be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environmentDemonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individualsFriendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.Excellent skills in Microsoft Word, Excel, and other Office applicationsProficient with Microsoft Office Applications and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.Good problem-solving skills: ability to visualize a problem/situation and think abstractly to solve it
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