Apex Systems
Help Desk Support Specialist
Apex Systems, Charlotte, North Carolina, United States, 28245
Helpdesk SupportLarge Telecommunications ClientOnsite 4x/week in Charlotte, NC6+ months, with potential to convert to FTEOn a W2 basis ONLY (no corp to corp or 1099)Pay: $15-$18hr W2Shift:
Th-Mo 8am to 5pm with Tues & Wed OffRelated Work Experience Number of YearsIT helpdesk experience required 6 Months-1 YearExperience troubleshooting Windows 7 & 10 operating systems 6 Months-1 YearMS Office Applications and hardware platforms 6 Months-1 YearProvides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. 5- 10 years of experience.
Th-Mo 8am to 5pm with Tues & Wed OffRelated Work Experience Number of YearsIT helpdesk experience required 6 Months-1 YearExperience troubleshooting Windows 7 & 10 operating systems 6 Months-1 YearMS Office Applications and hardware platforms 6 Months-1 YearProvides first level support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks. 5- 10 years of experience.