Allied Universal
Security Account Manager
Allied Universal, Seattle, Washington, us, 98127
Allied Universal, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees; develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.RESPONSIBILITIES:
Supervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and propertyBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer serviceEnsure all required reporting and contract compliance requirements are metAssure regular communication of issues or program with ClientHandle any escalated security issues or emergency situations appropriatelyOther management responsibilities as determined by leadershipCommunicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidatesDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)Assure communication of policies, company announcements and job openings through a consistently updated READ file at each siteMeet all contractual scheduled hours with a minimum of unbilled overtimeCoordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standardsDevelop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staffManage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklistsTake a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfactionLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementEnforce Allied Universal policies as outlined in the handbooks, executive memos and on the portalQUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related fieldPrevious Contract Security, facilities management, military or law enforcement experienceAt least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).Ability to develop and grow customer relationshipsExperience in hiring, developing, motivating and retaining quality staffOutstanding interpersonal and communications skillsAbility to work in a team-oriented management environment with the ability to work independentlyAbility to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basisPrevious payroll, billing and scheduling experience preferredAbility to work in a team-oriented management environment while having an entrepreneurial attitudeKey Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for ResultsBENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Pay $85,633.60 yearlyMINIMUM QUALIFICATIONS AT ENTRY:
Must be at least 18 years of ageMust have a reliable means of communication, such as cell phoneMust have a reliable home internet connection with the ability to work from homeMust have a reliable means of transportation (public or private)Must have the legal right to work in the United StatesMust have the ability to speak, read, and write English proficientlyMust have a high school diploma, secondary education equivalent, or GEDMust be willing to participate in the company’s pre-employment screening process, including drug screen and background investigationEDUCATION/EXPERIENCE:
1-3 years of industry physical security technology and/or risk analysis experienceUnderstanding of perimeter and physical security concepts, access control, and video management systemsExperience in technical root cause analysis, and systems monitoringDemonstrable technical training and/or certifications in but not limited to: Access Control Systems, Video Management, Video Intercom SystemsEnterprise-wide systems within global complex working environmentsTwo or more years of responsible experience in the security industry and/or business management or equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the companySPECIAL REQUIREMENTS:
Advanced computer skills are mandatoryCOMPETENCIES:
Ability to communicate clearly and concisely, sharing information with a varied audienceKnowledge of security operations and proceduresKnowledge of operations for a 24x7 monitoring centerCapable of learning a variety of security and safety devices and controlsAbility to maintain professional composure when dealing with unusual circumstancesAbility to use a computer and a working knowledge of Microsoft Outlook, Word, Excel and PowerPointPlanning, organizing and leadership skillsStrong customer service and service delivery orientationAbility to interact effectively at various social levels and cross diverse culturesAbility to be an effective leader and member of projects teamsAbility to take initiative and achieve results within constraints of standard operating proceduresAbility to carry out multiple assignments concurrentlyAbility to adapt to changes in the external environment and organizationAbility to synthesize and arrive at logical conclusions with input derived from multiple sourcesAbility to determine course of action based upon detailed written instructionsAbility to use and learn communication technologiesWORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under conditions of urgency and in pressure situationsAbility to work during days, evenings, weekends, and extended hours. Must be willing to accept phone calls outside of normal working hoursRequired ability to handle multiple tasks concurrentlyComputer usage which may include prolonged periods of data entryHandling and being exposed to sensitive and confidential informationRegular talking and hearingFrequent sitting, and standing, which may be required for long periods of timeOccasional reaching with hands and arms, stooping, kneeling, crouching, and crawlingFrequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 poundsClose vision, distance vision, and ability to adjust focusAllied Universal is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:
www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:
www.aus.com/offices .
#J-18808-Ljbffr
Supervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and propertyBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer serviceEnsure all required reporting and contract compliance requirements are metAssure regular communication of issues or program with ClientHandle any escalated security issues or emergency situations appropriatelyOther management responsibilities as determined by leadershipCommunicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidatesDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)Assure communication of policies, company announcements and job openings through a consistently updated READ file at each siteMeet all contractual scheduled hours with a minimum of unbilled overtimeCoordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standardsDevelop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staffManage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklistsTake a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfactionLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementEnforce Allied Universal policies as outlined in the handbooks, executive memos and on the portalQUALIFICATIONS:
Four (4) year degree in Criminal Justice, Business Administration or related fieldPrevious Contract Security, facilities management, military or law enforcement experienceAt least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).Ability to develop and grow customer relationshipsExperience in hiring, developing, motivating and retaining quality staffOutstanding interpersonal and communications skillsAbility to work in a team-oriented management environment with the ability to work independentlyAbility to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basisPrevious payroll, billing and scheduling experience preferredAbility to work in a team-oriented management environment while having an entrepreneurial attitudeKey Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for ResultsBENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Pay $85,633.60 yearlyMINIMUM QUALIFICATIONS AT ENTRY:
Must be at least 18 years of ageMust have a reliable means of communication, such as cell phoneMust have a reliable home internet connection with the ability to work from homeMust have a reliable means of transportation (public or private)Must have the legal right to work in the United StatesMust have the ability to speak, read, and write English proficientlyMust have a high school diploma, secondary education equivalent, or GEDMust be willing to participate in the company’s pre-employment screening process, including drug screen and background investigationEDUCATION/EXPERIENCE:
1-3 years of industry physical security technology and/or risk analysis experienceUnderstanding of perimeter and physical security concepts, access control, and video management systemsExperience in technical root cause analysis, and systems monitoringDemonstrable technical training and/or certifications in but not limited to: Access Control Systems, Video Management, Video Intercom SystemsEnterprise-wide systems within global complex working environmentsTwo or more years of responsible experience in the security industry and/or business management or equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the companySPECIAL REQUIREMENTS:
Advanced computer skills are mandatoryCOMPETENCIES:
Ability to communicate clearly and concisely, sharing information with a varied audienceKnowledge of security operations and proceduresKnowledge of operations for a 24x7 monitoring centerCapable of learning a variety of security and safety devices and controlsAbility to maintain professional composure when dealing with unusual circumstancesAbility to use a computer and a working knowledge of Microsoft Outlook, Word, Excel and PowerPointPlanning, organizing and leadership skillsStrong customer service and service delivery orientationAbility to interact effectively at various social levels and cross diverse culturesAbility to be an effective leader and member of projects teamsAbility to take initiative and achieve results within constraints of standard operating proceduresAbility to carry out multiple assignments concurrentlyAbility to adapt to changes in the external environment and organizationAbility to synthesize and arrive at logical conclusions with input derived from multiple sourcesAbility to determine course of action based upon detailed written instructionsAbility to use and learn communication technologiesWORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:Maintaining composure in dealing with authorities, executives, clients, and staff, occasionally under conditions of urgency and in pressure situationsAbility to work during days, evenings, weekends, and extended hours. Must be willing to accept phone calls outside of normal working hoursRequired ability to handle multiple tasks concurrentlyComputer usage which may include prolonged periods of data entryHandling and being exposed to sensitive and confidential informationRegular talking and hearingFrequent sitting, and standing, which may be required for long periods of timeOccasional reaching with hands and arms, stooping, kneeling, crouching, and crawlingFrequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 poundsClose vision, distance vision, and ability to adjust focusAllied Universal is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:
www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:
www.aus.com/offices .
#J-18808-Ljbffr