AutoNation
Service Drive Manager
AutoNation, Scottsdale, Arizona, us, 85261
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.
What are the day-to-day responsibilities?
Schedule and assign daily work objectives for the service consultantsMonitor performance and counsel service consultants with behavioral or performance issuesTrain, coach, supervise and assist service consultantsAssist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle dataMaintain all supplies required to operate the service driveCommunicate with team leaders to determine status of jobsReview the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's businessPartner with all other dealership personnel to ensure quality of service provided to customersPerform quality inspections of vehicles being returned to customersFollow up with customers to ensure satisfaction with service workUnderstand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What are the requirements for this job?
High School diploma or equivalentAbility to read and comprehend instructions and informationTwo years of experience in an auto repair facilityAbility to collaborate with other dealership personnelMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated communication and interpersonal skillsDemonstrated customer service skillsOne year of supervisory experience (preferred)Ability to operate an automobile
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Exclusive RX Pet program offering discounts on medications
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
So what do you say? Are you ready to be part of something big?The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.
What are the day-to-day responsibilities?
Schedule and assign daily work objectives for the service consultantsMonitor performance and counsel service consultants with behavioral or performance issuesTrain, coach, supervise and assist service consultantsAssist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle dataMaintain all supplies required to operate the service driveCommunicate with team leaders to determine status of jobsReview the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's businessPartner with all other dealership personnel to ensure quality of service provided to customersPerform quality inspections of vehicles being returned to customersFollow up with customers to ensure satisfaction with service workUnderstand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What are the requirements for this job?
High School diploma or equivalentAbility to read and comprehend instructions and informationTwo years of experience in an auto repair facilityAbility to collaborate with other dealership personnelMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated communication and interpersonal skillsDemonstrated customer service skillsOne year of supervisory experience (preferred)Ability to operate an automobile
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
Exclusive RX Pet program offering discounts on medications
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.