Insight Global
Entry Level IT Support
Insight Global, Bronxville, New York, United States, 10708
Must-haves2-3+ years in an IT support roleExperience troubleshooting hardware and software incidentsBasic network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.Strong recent experience with que management, working with a ticketing systemExperience managing user accounts in Active DirectoryStrong communication, eagerness to learn, and customer service skills
PlussesExperience troubleshooting Macs as well as WindowsExperience working in a customer facing roleExperience working in the educational/instructional field, or working in IT at their collegeStrong recent experience using ServiceNow as a ticketing system
Day-to-DayA client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able. $22-25/hr.
PlussesExperience troubleshooting Macs as well as WindowsExperience working in a customer facing roleExperience working in the educational/instructional field, or working in IT at their collegeStrong recent experience using ServiceNow as a ticketing system
Day-to-DayA client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This person will be spending 100% of their day doing deskside support during the months of September -- May and completing various technical projects within the months of June -- August. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying Chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting. They will work directly with high level engineers to grow their skills and assist with Level 2 and Level 3 technology support when able. $22-25/hr.