Menzies Aviation
Duty Manager - Frontier Airlines Passenger Service
Menzies Aviation, Denver, Colorado, United States, 80285
Description
Key Responsibilities
Full accountability to the Passenger Service Manager for Health & Safety issues, operational and financial performance of their shift
Planning resource allocation in each business unit for their shift
Routine liaison with customer representatives
Liaison with internal and external customers and agencies
Producing routine reports
Support the development of business units with accurate and timely project work
Ensuring compliance with all internal and external operational and administrative requirements
Perform as a mentor to other employees
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Provide training to employees in accordance with Company and Airline standards
Complete investigations and report compliance to the Sr. Management Team.
Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.
Duties as assigned.
Qualifications
Must be at least 18 years of age.
Must pass pre-employment drug screen.
Must have current valid US driver’s license.
Ability to proficiently read, write and speak English.
Excellent communication skills
Must have a positive, can-do, upbeat personality.
Able to remain calm under pressure.
Must excel in time management skills and require minimal supervision.
Able to stand for long periods of time at the ticket counter and gate check-in areas.
Must be comfortable lifting 70lbs
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Management experience in the Airport Ground Handling business
Advanced Computer Skills Required
Previous management experience and a demonstrable track record of passenger services success
A proven track record in managing a business unit
Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team.
Ability to build relationships.
Benefits
$70,000 per year
Eligible for Station Bonuses
Opportunities for Leadership Training Programs
Three Health Plans through Meritain Health that offer a variety of coverage.
Two Dental Plans through Delta Dental
Vision Insurance Plan through Met Life Vision
Paid Vacation
Accident Coverage Plan
Critical Illness Coverage Plan
Hospital Indemnity Coverage Plan
Voluntary Life and AD&D Insurance
Voluntary Short-Term Disability Insurance
Company Paid Long-Term Disability Insurance
401K Savings Plan
Employee Assistance Program
Prepaid Legal Coverage Plan
Identity Theft Protection Plan
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will also be working outdoors and near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Education
Preferred
Bachelors or better
Licenses & Certifications
Preferred
DRIVERS LICENSE
Experience
Required
Management experience in the Airport Ground Handling business
Preferred
Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Key Responsibilities
Full accountability to the Passenger Service Manager for Health & Safety issues, operational and financial performance of their shift
Planning resource allocation in each business unit for their shift
Routine liaison with customer representatives
Liaison with internal and external customers and agencies
Producing routine reports
Support the development of business units with accurate and timely project work
Ensuring compliance with all internal and external operational and administrative requirements
Perform as a mentor to other employees
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Provide training to employees in accordance with Company and Airline standards
Complete investigations and report compliance to the Sr. Management Team.
Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.
Duties as assigned.
Qualifications
Must be at least 18 years of age.
Must pass pre-employment drug screen.
Must have current valid US driver’s license.
Ability to proficiently read, write and speak English.
Excellent communication skills
Must have a positive, can-do, upbeat personality.
Able to remain calm under pressure.
Must excel in time management skills and require minimal supervision.
Able to stand for long periods of time at the ticket counter and gate check-in areas.
Must be comfortable lifting 70lbs
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Management experience in the Airport Ground Handling business
Advanced Computer Skills Required
Previous management experience and a demonstrable track record of passenger services success
A proven track record in managing a business unit
Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team.
Ability to build relationships.
Benefits
$70,000 per year
Eligible for Station Bonuses
Opportunities for Leadership Training Programs
Three Health Plans through Meritain Health that offer a variety of coverage.
Two Dental Plans through Delta Dental
Vision Insurance Plan through Met Life Vision
Paid Vacation
Accident Coverage Plan
Critical Illness Coverage Plan
Hospital Indemnity Coverage Plan
Voluntary Life and AD&D Insurance
Voluntary Short-Term Disability Insurance
Company Paid Long-Term Disability Insurance
401K Savings Plan
Employee Assistance Program
Prepaid Legal Coverage Plan
Identity Theft Protection Plan
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will also be working outdoors and near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Education
Preferred
Bachelors or better
Licenses & Certifications
Preferred
DRIVERS LICENSE
Experience
Required
Management experience in the Airport Ground Handling business
Preferred
Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)