Alithya
Microsoft D365 Contact Center Senior Solution Architecture Advisor
Alithya, Alpharetta, Georgia, United States, 30239
Please note that this is a remote position.
Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.Take your ambitions to the next level
As a Microsoft Dynamics 365 Contact Center senior solution architecture advisor, you will be responsible for taking the client from the beginning of the implementation through to the go-live. You will engage directly with clients to design and implement Microsoft Dynamics 365 Contact Center (formerly known as Omnichannel) solutions tailored to their specific needs. Your success will be rooted in building strong relationships with clients through innovative technology and tailored solutions.Responsibilities include:Work on design and functional architecture, with a focus on Microsoft Dynamics 365 Contact Center;Provide clients full support throughout a project’s lifecycle, including establishing technical and business requirements, justifications, developing technical designs, creating detailed project plans, statements of work, solution diagrams, configuration and implementation, particularly with AI/ML-driven productivity agent tools (e.g., Microsoft Copilot, Chatbots, Smart Assist, etc.);Present proposed solutions to the client and respond to any inquiries;Follow up with clients as needed, providing timely assistance to address and resolve issues.When it just clicks!
Does this sound like you?Minimum qualifications:Bachelor’s degree in science;6 to 8 years of comprehensive Contact Center solution architecture experience, with a solid focus on architecture design, implementation and support of cloud solutions;Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or boards of directors;Strong organizational and multi-tasking skills, as well as attention to quality.Assets:Microsoft MB-230 and/or MB-230T01-A Microsoft Dynamics 365 Customer Service Functional Associate Certification.Please note that travel to client sites may be required up to 20% of the time.Our authenticity is our strength
The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.An inclusive path to success
Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at www.alithya.com/en/accessibility.
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Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.Take your ambitions to the next level
As a Microsoft Dynamics 365 Contact Center senior solution architecture advisor, you will be responsible for taking the client from the beginning of the implementation through to the go-live. You will engage directly with clients to design and implement Microsoft Dynamics 365 Contact Center (formerly known as Omnichannel) solutions tailored to their specific needs. Your success will be rooted in building strong relationships with clients through innovative technology and tailored solutions.Responsibilities include:Work on design and functional architecture, with a focus on Microsoft Dynamics 365 Contact Center;Provide clients full support throughout a project’s lifecycle, including establishing technical and business requirements, justifications, developing technical designs, creating detailed project plans, statements of work, solution diagrams, configuration and implementation, particularly with AI/ML-driven productivity agent tools (e.g., Microsoft Copilot, Chatbots, Smart Assist, etc.);Present proposed solutions to the client and respond to any inquiries;Follow up with clients as needed, providing timely assistance to address and resolve issues.When it just clicks!
Does this sound like you?Minimum qualifications:Bachelor’s degree in science;6 to 8 years of comprehensive Contact Center solution architecture experience, with a solid focus on architecture design, implementation and support of cloud solutions;Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or boards of directors;Strong organizational and multi-tasking skills, as well as attention to quality.Assets:Microsoft MB-230 and/or MB-230T01-A Microsoft Dynamics 365 Customer Service Functional Associate Certification.Please note that travel to client sites may be required up to 20% of the time.Our authenticity is our strength
The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.An inclusive path to success
Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at www.alithya.com/en/accessibility.
#J-18808-Ljbffr