Apex Systems
Desktop Support Analyst
Apex Systems, Buffalo Grove, Illinois, United States, 60089
Client:
Apex SystemsLocation:
Buffalo Grove, ILDuration : 3 Month ContractDesktop Support AnalystDescriptionResponsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, at the home office location. Provide exceptional customer service and training to end-users as requested. Document all work done in our ticketing system. Manage printers including troubleshooting, setup, installation, and maintenance. Support conference room equipment and mobile devices (i.e., smart phones and tablets).Job Duties:Accepts and/or creates support tickets and works to resolve application, pc system, and various other technology issues.Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.Collaborates and provides guidance to other team members were able.Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate.Responsible for site support ticket management, follow-up, and time management.Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).Inventory management and trackingMakes suggestions to management on potential improvements in processes and standards.Off Hours support for critical incidentsAdditional responsibilities as identified and assigned.Preferred RequirementsA+ certificationNetwork + certificationKey Software/ApplicationsWindows 10 Enterprise, Microsoft Office 365 - Teams, SharePoint, OneDrive, OneNote, Email, OutlookVPN - AzureAntivirus - CrowdstrikeEncryption-BitlockerInventory - SynchroTicketing - ZenDeskMobile Mgmt - Intune/Meraki/KanjiHardware - HP / Dell / Lenovo/ Macintosh
Apex SystemsLocation:
Buffalo Grove, ILDuration : 3 Month ContractDesktop Support AnalystDescriptionResponsible for executing specific technology assignments related to support, maintenance, analysis and troubleshooting of end user technology, at the home office location. Provide exceptional customer service and training to end-users as requested. Document all work done in our ticketing system. Manage printers including troubleshooting, setup, installation, and maintenance. Support conference room equipment and mobile devices (i.e., smart phones and tablets).Job Duties:Accepts and/or creates support tickets and works to resolve application, pc system, and various other technology issues.Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance.Collaborates and provides guidance to other team members were able.Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate.Responsible for site support ticket management, follow-up, and time management.Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools.Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers.Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data.Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies).Inventory management and trackingMakes suggestions to management on potential improvements in processes and standards.Off Hours support for critical incidentsAdditional responsibilities as identified and assigned.Preferred RequirementsA+ certificationNetwork + certificationKey Software/ApplicationsWindows 10 Enterprise, Microsoft Office 365 - Teams, SharePoint, OneDrive, OneNote, Email, OutlookVPN - AzureAntivirus - CrowdstrikeEncryption-BitlockerInventory - SynchroTicketing - ZenDeskMobile Mgmt - Intune/Meraki/KanjiHardware - HP / Dell / Lenovo/ Macintosh