HRA/DEPT OF SOCIAL SERVICES
DIRECTOR OF OPERATIONS
HRA/DEPT OF SOCIAL SERVICES, New York, New York, us, 10261
Job Description
The Mayor’s Office of Immigrant Affairs (MOIA) promotes the well-being of immigrant communities by recommending policies and programs that facilitate successful integration of immigrant New Yorkers into the civic, economic, and cultural life of the City. MOIA is one of the lead agencies for IDNYC, New York City’s successful municipal ID program, and is spearheading a number of initiatives to expand access to justice for immigrant communities. The work of the Office cuts across a broad range of issues citywide for example, workers’ rights, health equity, and language access and MOIA works closely with sister cities around the country to promote immigration inclusion.
MOIA is recruiting for one (1) Administrative Staff Analyst NM II to function as a Director of Operations to lead the fiscal and administrative operations for the unit. The Director of Operations will manage all aspects of financial management, procurement, technology, and general operations. This position will report to MOIA’s Chief Performance Officer & Deputy Chief of Staff.
The Director of Operations will:
Drive strategic planning for the administration and internal processes of the agency, including fiscal processing, staffing, and operational policies, and procedures.
Advise and make recommendations on overall budget. Develop high-level strategies around budget planning and execution, technology usage, and Council hearing preparation.
Manage and track budget and spending, developing systems as needed. Work with various city agencies to coordinate funding sources, track expenditures, and produce quarterly reports. Coordinate with teams across MOIA to effectively project and track spending.
Manage MOIA’s procurement needs and logistics, in partnership with other City agencies.
Coordinate and manage relationships with other Mayoral and City agencies to increase efficiency of office functions and meet staff technology needs, including management of equipment inventory.
Manage an Operations Manager in their duties related to procurement, reimbursement, expense tracking, and space and equipment management.
Develop management and other operational tools for staff that help with effective and efficient workflow systems.
Work with MOIA’s staff, other City agencies, and other governmental and non-governmental organizations to continue to expand and manage operational systems that will contribute to MOIA’s growth and effective implementation of its mission.
As part of the Central Team, participate in the planning and execution of MOIA staff-wide events.
Minimum Qualifications
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Preferred Skills
This position requires excellent organizational and analytical skills, high attention to detail, and strong communication and interpersonal skills.
The candidate must be able to effectively manage multiple priorities in a fast-paced, high-pressure work environment and be adept at building relationships across City agencies and partner organizations.
The candidate must be able to take initiative and work both individually and as part of a team.
Knowledge of New York City government procurement and financial processes.
Experience with PASSPort and HHS Accelerator.
Knowledge of the New York City civil service system.
Strong analytical skills.
Advanced knowledge of MS Office (Word, Excel, PowerPoint, etc.).
Experience with additional MS products including SharePoint, Teams, Access, and Dynamics.
Project management experience: ability to supervise a team to drive projects to completion.
Ability to communicate in a clear and concise manner, both verbally and in writing.
Highly skilled at creating technical documentation to document systems and processes.
Highly detail-oriented and committed to rapid execution.
Highly organized and excellent ability to manage multiple priorities.
Exceptional interpersonal skills and ability to interact with stakeholders at all levels, highly professional demeanor.
Extensive experience mediating among groups with competing perspectives and troubleshooting in a fast-paced environment.
Ability to think creatively, embrace new approaches, and pioneer innovative solutions to intricate problems.
Strategic thinking and flexibility ability to adapt to changing conditions quickly and effectively.
Patience and tenacity.
Sound judgment, critical thinking skills, and a growth mindset.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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The Mayor’s Office of Immigrant Affairs (MOIA) promotes the well-being of immigrant communities by recommending policies and programs that facilitate successful integration of immigrant New Yorkers into the civic, economic, and cultural life of the City. MOIA is one of the lead agencies for IDNYC, New York City’s successful municipal ID program, and is spearheading a number of initiatives to expand access to justice for immigrant communities. The work of the Office cuts across a broad range of issues citywide for example, workers’ rights, health equity, and language access and MOIA works closely with sister cities around the country to promote immigration inclusion.
MOIA is recruiting for one (1) Administrative Staff Analyst NM II to function as a Director of Operations to lead the fiscal and administrative operations for the unit. The Director of Operations will manage all aspects of financial management, procurement, technology, and general operations. This position will report to MOIA’s Chief Performance Officer & Deputy Chief of Staff.
The Director of Operations will:
Drive strategic planning for the administration and internal processes of the agency, including fiscal processing, staffing, and operational policies, and procedures.
Advise and make recommendations on overall budget. Develop high-level strategies around budget planning and execution, technology usage, and Council hearing preparation.
Manage and track budget and spending, developing systems as needed. Work with various city agencies to coordinate funding sources, track expenditures, and produce quarterly reports. Coordinate with teams across MOIA to effectively project and track spending.
Manage MOIA’s procurement needs and logistics, in partnership with other City agencies.
Coordinate and manage relationships with other Mayoral and City agencies to increase efficiency of office functions and meet staff technology needs, including management of equipment inventory.
Manage an Operations Manager in their duties related to procurement, reimbursement, expense tracking, and space and equipment management.
Develop management and other operational tools for staff that help with effective and efficient workflow systems.
Work with MOIA’s staff, other City agencies, and other governmental and non-governmental organizations to continue to expand and manage operational systems that will contribute to MOIA’s growth and effective implementation of its mission.
As part of the Central Team, participate in the planning and execution of MOIA staff-wide events.
Minimum Qualifications
1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Preferred Skills
This position requires excellent organizational and analytical skills, high attention to detail, and strong communication and interpersonal skills.
The candidate must be able to effectively manage multiple priorities in a fast-paced, high-pressure work environment and be adept at building relationships across City agencies and partner organizations.
The candidate must be able to take initiative and work both individually and as part of a team.
Knowledge of New York City government procurement and financial processes.
Experience with PASSPort and HHS Accelerator.
Knowledge of the New York City civil service system.
Strong analytical skills.
Advanced knowledge of MS Office (Word, Excel, PowerPoint, etc.).
Experience with additional MS products including SharePoint, Teams, Access, and Dynamics.
Project management experience: ability to supervise a team to drive projects to completion.
Ability to communicate in a clear and concise manner, both verbally and in writing.
Highly skilled at creating technical documentation to document systems and processes.
Highly detail-oriented and committed to rapid execution.
Highly organized and excellent ability to manage multiple priorities.
Exceptional interpersonal skills and ability to interact with stakeholders at all levels, highly professional demeanor.
Extensive experience mediating among groups with competing perspectives and troubleshooting in a fast-paced environment.
Ability to think creatively, embrace new approaches, and pioneer innovative solutions to intricate problems.
Strategic thinking and flexibility ability to adapt to changing conditions quickly and effectively.
Patience and tenacity.
Sound judgment, critical thinking skills, and a growth mindset.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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