YMCA of Central Florida
Executive Director of Membership Sales and Experience
YMCA of Central Florida, Orlando, Florida, us, 32885
Position Summary
Are You a Bold Leader Ready to Drive Impact?
We are looking for a risk-taking, socially poised, and motivating team builder who will lead the development and continued success of our membership sales and experience team. This will be a fast-paced opportunity with boundless mobility and variety in your day-to-day. If you are the type of person who enjoys making connections with people and motivating and inspiring them to achieve results, this could be the transformative opportunity you've been looking for!
The ideal candidate possesses a strong understanding of the entire sales process and the technology tools required to optimize sales performance, with a proven track record of success in both increasing revenue and improving member retention. This individual is an inspirational leader with excellent relationship-building skills, adept at motivating field sales teams and call center staff to achieve ambitious targets and deliver results. They are deeply committed to enhancing member experience, fostering a sense of belonging, and aligning membership efforts with the broader mission of improving lives and strengthening community impact.
Salary Description:
On Target Earnings $100,000 - $115,000
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming:
we are open to all. We are a place where you can belong and become.
We are genuine : we value you and embrace your individuality.
We are hopeful : we believe in you and your potential to become a catalyst in the world.
We are nurturing : we support you in your journey to develop your full potential.
We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.
We are the Y .
Job Responsibilities
Serve as the expert for membership across all YMCA Family Centers to achieve or exceed association-wide membership sales acquisition goals and maximize membership retention by leading the membership sales teams across a multi-site, matrix structure.
Manage customer relationship database to ensure accurate and timely entry of all leads and memberships. Accountable for Key Performance Indicators (KPI) in pursuit of sales and retention goals achievement through regular monitoring of membership analytics.
Collaborate with the Chief Mission & Brand Advancement Officer, Operations leaders, and the Finance team in establishing sales and member retention strategies, budget, incentives, and goals in line with the association strategic plan.
Represent the YMCA with a comprehensive understanding of products, programs, services, systems, and processes.
Recruit, select, supervise, and retain dedicated sales teams and outbound call center for YMCA locations in collaboration with operation leadership.
Develop, manage, and lead the association’s corporate membership strategies, agreements, relationships, and programs to achieve revenue targets and grow community impact.
Provide timely and accurate tracking and reporting of sales performance, member retention, and member satisfaction KPIs.
Ensure clear, timely, and effective communication to all stakeholders that improves performance, enhances member experience, and provides accountability.
Lead and facilitate association-wide sales and member experience trainings.
Model and foster a professional, member-centric service culture where sales and experience excellence are viewed as a celebrated and critical driver of mission success.
Manage key membership campaigns and event program launches. Organize membership events at the YMCA and represent the YMCA at community events to promote the YMCA.
Collaborate with leadership for innovative new membership programming and community partnerships.
Provide back-up support for sales and service teams at locations as needed.
Remain in step with trends and best practices in sales and customer loyalty systems, technology, trainings, incentives, and techniques to accelerate the Y’s performance across product lines.
All other duties as assigned by management.
Requirements
Bachelor’s degree in business, sales, marketing or communications; or equivalent professional experience required.
Minimum of five (5) years of sales and retention experience with proven track record of initiative, creativity, and motivation to surpass challenging performance goals.
Minimum of five (5) years of sales leadership experience by direct management of a team with demonstrated results.
Ability to champion change and be innovative while keeping in mind the big picture goals.
Demonstrated ability to build new structures, enthusiastically lead conversations and take initiative while collaborating with stakeholders.
Experience with or demonstrated ability to adapt to new technology is preferred.
Experience using a CRM, such as Salesforce or similar, along with customer satisfaction surveys.
Experience with business to consumer sales and customer service preferred.
Work Environment & Physical Demands
Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
Must be willing to travel within Central Florida. Must have a valid Driver license.
The noise level in the work environment is usually moderate to loud.
The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions.
Must possess auditory and verbal capabilities in order to adequately communicate via phone and in person.
Disclaimers
Must complete successful background screening, which includes criminal and employment verification.
This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management.
#J-18808-Ljbffr
Are You a Bold Leader Ready to Drive Impact?
We are looking for a risk-taking, socially poised, and motivating team builder who will lead the development and continued success of our membership sales and experience team. This will be a fast-paced opportunity with boundless mobility and variety in your day-to-day. If you are the type of person who enjoys making connections with people and motivating and inspiring them to achieve results, this could be the transformative opportunity you've been looking for!
The ideal candidate possesses a strong understanding of the entire sales process and the technology tools required to optimize sales performance, with a proven track record of success in both increasing revenue and improving member retention. This individual is an inspirational leader with excellent relationship-building skills, adept at motivating field sales teams and call center staff to achieve ambitious targets and deliver results. They are deeply committed to enhancing member experience, fostering a sense of belonging, and aligning membership efforts with the broader mission of improving lives and strengthening community impact.
Salary Description:
On Target Earnings $100,000 - $115,000
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming:
we are open to all. We are a place where you can belong and become.
We are genuine : we value you and embrace your individuality.
We are hopeful : we believe in you and your potential to become a catalyst in the world.
We are nurturing : we support you in your journey to develop your full potential.
We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.
We are the Y .
Job Responsibilities
Serve as the expert for membership across all YMCA Family Centers to achieve or exceed association-wide membership sales acquisition goals and maximize membership retention by leading the membership sales teams across a multi-site, matrix structure.
Manage customer relationship database to ensure accurate and timely entry of all leads and memberships. Accountable for Key Performance Indicators (KPI) in pursuit of sales and retention goals achievement through regular monitoring of membership analytics.
Collaborate with the Chief Mission & Brand Advancement Officer, Operations leaders, and the Finance team in establishing sales and member retention strategies, budget, incentives, and goals in line with the association strategic plan.
Represent the YMCA with a comprehensive understanding of products, programs, services, systems, and processes.
Recruit, select, supervise, and retain dedicated sales teams and outbound call center for YMCA locations in collaboration with operation leadership.
Develop, manage, and lead the association’s corporate membership strategies, agreements, relationships, and programs to achieve revenue targets and grow community impact.
Provide timely and accurate tracking and reporting of sales performance, member retention, and member satisfaction KPIs.
Ensure clear, timely, and effective communication to all stakeholders that improves performance, enhances member experience, and provides accountability.
Lead and facilitate association-wide sales and member experience trainings.
Model and foster a professional, member-centric service culture where sales and experience excellence are viewed as a celebrated and critical driver of mission success.
Manage key membership campaigns and event program launches. Organize membership events at the YMCA and represent the YMCA at community events to promote the YMCA.
Collaborate with leadership for innovative new membership programming and community partnerships.
Provide back-up support for sales and service teams at locations as needed.
Remain in step with trends and best practices in sales and customer loyalty systems, technology, trainings, incentives, and techniques to accelerate the Y’s performance across product lines.
All other duties as assigned by management.
Requirements
Bachelor’s degree in business, sales, marketing or communications; or equivalent professional experience required.
Minimum of five (5) years of sales and retention experience with proven track record of initiative, creativity, and motivation to surpass challenging performance goals.
Minimum of five (5) years of sales leadership experience by direct management of a team with demonstrated results.
Ability to champion change and be innovative while keeping in mind the big picture goals.
Demonstrated ability to build new structures, enthusiastically lead conversations and take initiative while collaborating with stakeholders.
Experience with or demonstrated ability to adapt to new technology is preferred.
Experience using a CRM, such as Salesforce or similar, along with customer satisfaction surveys.
Experience with business to consumer sales and customer service preferred.
Work Environment & Physical Demands
Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
Must be willing to travel within Central Florida. Must have a valid Driver license.
The noise level in the work environment is usually moderate to loud.
The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions.
Must possess auditory and verbal capabilities in order to adequately communicate via phone and in person.
Disclaimers
Must complete successful background screening, which includes criminal and employment verification.
This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management.
#J-18808-Ljbffr