Monroe Community College
Coordinator II, Admissions
Monroe Community College, Rochester, New York, United States, 14600
Location: Rochester, NY Category: Professional Staff Posted On: Fri Nov 8 2024 Job Description:
Function of Position:
Reporting to the Director of Admissions, the Customer Relationship Management (CRM) Coordinator II is responsible for supporting the Admissions recruitment and application processing functions by leveraging the Admissions CRM to its fullest capabilities. This position supports the business processes that efficiently and effectives move the Admissions applications through the admissions funnel, from inquiry to admitted student. The CRM Coordinator II will oversee the day-to-day operation, support application processing, inquiry and applicant communication, territory management, database management, all software-related processes.
Examples of Duties & Responsibilities:
Configures and implements customized and dynamic processes, communication funnels, and workflows (annually)
Manages the inquiry communication process and tracking
Oversees applicant communication and tracking
Analyzes communication campaign performance
Develops reports and dashboards using the Admissions CRM to inform the enrollment funnel
Designs and tests processes, including integration with third-party vendors such as document imaging software and student information systems
Assists with data migrations, imports, and exports
Provides training and support to admissions staff on CRM tool utilization
Oversees event management and participant tracking
Supports Admissions Counselors in territory management
Participates in annual recruitment planning
Collaborates with marketing to ensure all communication is updated annually
Designs and updates user manuals
Maintains the new student communication calendar and schedule
Researches best CRM practices and recommends areas for improvement
Ensures the Admissions office uses the current versions of CRM
Maintains knowledge of the current program curriculum
Performs other duties and responsibilities as assigned by the immediate supervisor
MCC Expectations:
Adheres to the College Code of Conduct
Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
Maintains technological competencies utilized by the College
Commits to the philosophy of a comprehensive community college
Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students
Job Requirements:
Required Qualifications:
Bachelor's degree or an Associate degree with three years' experience providing technical support at a community college Admissions Office
Three years demonstrated production experience with software application development and/or database management effective utilization of multiple software platforms
Experience with writing Structured Query Language (SQL) and database queries
Strong organizational and time management skills
Experience gathering data and report writing skills
Perform well under pressure, within time constraints, with a high degree of accuracy, diplomacy and confidentiality
Ability to coordinate work flow while dealing with multiple projects and deadlines
Ability to present complex information and data in coherent fashion
Preferred Qualifications:
Experience in college/university or educational database management
Excellent verbal, written and presentation skills
Demonstrated ability to work collaboratively with non-technical end users
Demonstrated knowledge of CRM systems including Slate
Bilingual and able to read, write, and speak Spanish, or other languages, proficiently
Additional Information:
Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $52,000 to $58,000 and is based on these mentioned factors.
MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.
Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.
Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.
Notice of Non-Discrimination (https://www.monroecc.edu/diversity/notice-of-non-discrimination/)
Annual Campus Security & Fire Safety Report
Function of Position:
Reporting to the Director of Admissions, the Customer Relationship Management (CRM) Coordinator II is responsible for supporting the Admissions recruitment and application processing functions by leveraging the Admissions CRM to its fullest capabilities. This position supports the business processes that efficiently and effectives move the Admissions applications through the admissions funnel, from inquiry to admitted student. The CRM Coordinator II will oversee the day-to-day operation, support application processing, inquiry and applicant communication, territory management, database management, all software-related processes.
Examples of Duties & Responsibilities:
Configures and implements customized and dynamic processes, communication funnels, and workflows (annually)
Manages the inquiry communication process and tracking
Oversees applicant communication and tracking
Analyzes communication campaign performance
Develops reports and dashboards using the Admissions CRM to inform the enrollment funnel
Designs and tests processes, including integration with third-party vendors such as document imaging software and student information systems
Assists with data migrations, imports, and exports
Provides training and support to admissions staff on CRM tool utilization
Oversees event management and participant tracking
Supports Admissions Counselors in territory management
Participates in annual recruitment planning
Collaborates with marketing to ensure all communication is updated annually
Designs and updates user manuals
Maintains the new student communication calendar and schedule
Researches best CRM practices and recommends areas for improvement
Ensures the Admissions office uses the current versions of CRM
Maintains knowledge of the current program curriculum
Performs other duties and responsibilities as assigned by the immediate supervisor
MCC Expectations:
Adheres to the College Code of Conduct
Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
Maintains technological competencies utilized by the College
Commits to the philosophy of a comprehensive community college
Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students
Job Requirements:
Required Qualifications:
Bachelor's degree or an Associate degree with three years' experience providing technical support at a community college Admissions Office
Three years demonstrated production experience with software application development and/or database management effective utilization of multiple software platforms
Experience with writing Structured Query Language (SQL) and database queries
Strong organizational and time management skills
Experience gathering data and report writing skills
Perform well under pressure, within time constraints, with a high degree of accuracy, diplomacy and confidentiality
Ability to coordinate work flow while dealing with multiple projects and deadlines
Ability to present complex information and data in coherent fashion
Preferred Qualifications:
Experience in college/university or educational database management
Excellent verbal, written and presentation skills
Demonstrated ability to work collaboratively with non-technical end users
Demonstrated knowledge of CRM systems including Slate
Bilingual and able to read, write, and speak Spanish, or other languages, proficiently
Additional Information:
Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $52,000 to $58,000 and is based on these mentioned factors.
MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.
Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short term, temporary basis.
Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.
Notice of Non-Discrimination (https://www.monroecc.edu/diversity/notice-of-non-discrimination/)
Annual Campus Security & Fire Safety Report