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Kaiser Permanente

Account Manager IV, Commercial - Strategic/Labor %26 Trust

Kaiser Permanente, Denver, Colorado, United States, 80285


Salary Range: $53.12/hour - $68.69/hour

Note:

Work location is on-site with flexibility and the primary location will be in-office for meetings. Residence required in the primary location state:

10350 E. Dakota Ave., Denver, Colorado, 80247Job Summary:

This position is responsible for developing and implementing complex competitive sales and retention strategies for KP's largest accounts including multi-year benefits strategies. Responsibilities include partnering with customer organizations, key union influencers and/or decision makers, consultants, and other influencers to develop and implement reposition and growth strategies; executing the renewal sales negotiation to achieve the goals of the renewal or sale and align with the customers' strategy; collaborating with internal partners on the execution of customized account strategies; executing strategy and expansions into other KP regions; and demonstrating leadership within a cross-functional team.

Essential Responsibilities:

Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers.Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions.Ensures a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels.Demonstrates commitment to KP sales and retention goals by implementing moderately complex strategies to meet or exceed targets for retention and growth.Contributes to the execution of sales and renewals by collaborating across teams to complete the RFR process for moderately complex accounts.Minimum Qualifications:

Minimum one (1) year of experience in a leadership role with or without direct reports.Bachelor's degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in the same fields.Accident and Health Insurance License (Colorado) within 3 months of hire.Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Negotiation; Customer Data; Benefits/Services; Market Research; Sales Opportunity Orchestration; Customer Experience; Goal Setting; Member Service; Underwriting; Change Management; Brand Strategy; Persuasion.

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