WEX Inc.
Head of Digital Operations, Innovation and Strategy
WEX Inc., Boston, Massachusetts, us, 02298
Head of Digital Operations, Innovation and StrategyRole:
Head of Digital Innovation, Strategy and Operations
Reports to:
Chief Digital Officer
Location: Preferred locations are Portland, ME, Boston, MA and Dallas, TX
About WEX
WEX is an innovative benefits, payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love. The Digital team, consisting of Product Management, Design, Product Marketing, and Data, Analytics & AI, is leading WEX’s efforts to create innovative experiences, supported by new operating and business models, while delivering the products to meet near term needs.
As the Head of Digital Operations, Innovation and Strategy, you’ll be in the thick of the action, helping drive our Digital agenda and strategy to create long term growth and deliver products that delight our customers. We are seeking an inspirational leader to partner with the Chief Digital Officer to define our digital strategy, innovate to create new offerings and new business models and help the Digital org elevate its productivity.
This role will also be responsible for driving the transformation to a product-centric operating model, aligned with best in class product and software development principles across our organization. This role includes three verticals - Digital Strategy, Innovation and Enablement, and Strategic Operations, overseeing a team of 10-15.
The ideal candidate will be both a strategic thinker and an execution-focused leader, enabling WEX’s transition to a more agile, customer-focused, and scalable product culture while setting the vision to drive future growth.
Responsibilities include:
Define and Drive Digital Strategy:
Partner with Corporate Strategy, Digital, Commercial leaders to build compelling digital strategies that ladder up to - and shape - WEX’s overall vision and priorities.
Lead Innovation:
Oversee team driving innovation process management, embedding a structured framework for continuous improvement and measurable impact.
Build Digital & Product Enablement:
Lead an Enablement team dedicated to embedding a product-centric, outcome-driven operating model across WEX.
Accelerate Delivery and Insights:
Partner closely with the Chief Digital Officer (CDO) to monitor and advance key strategic imperatives.
Craft our narrative:
Connect and communicate the strategic story of our Digital growth and priorities across our internal and external partners.
Drive Executive Content:
Provide high level support to CDO in telling Digital’s story across various forums.
Serve as Trusted Advisor:
Partner with the CDO to identify key opportunities to drive growth and improve efficiency.
Build Culture and Employee Engagement:
In partnership with HR, foster an innovative and high-performance culture within the Digital team.
Must have:
15+ years of experience ideally with 1-3 years of experience in consulting; experience in product management, customer driven innovation, digital marketing, AI or related fields a plus.
Exceptional cross-organization coordination and communication skills.
Demonstrated ability to influence executive leadership on complex business topics.
Systems thinker, able to manage a high degree of complexity.
Demonstrated experience leading large-scale change initiatives.
Strong project management skills.
Strong interpersonal skills.
Passion to foster a culture of innovation and high performance.
A solid team player who’s also an independent thinker and executor.
A robust analytical skill set.
Strong financial acumen.
A strong sense of ownership in your work.
Hunger to sprint/hustle from one project to the next.
Comfortable with ambiguous, changing situations.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.
Pay Range: $216,000.00 - $287,000.00
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Head of Digital Innovation, Strategy and Operations
Reports to:
Chief Digital Officer
Location: Preferred locations are Portland, ME, Boston, MA and Dallas, TX
About WEX
WEX is an innovative benefits, payments and technology company looking to forge the way in a rapidly changing environment, with a goal to simplify the business of doing business for our customers, freeing them to spend more time, with less worry, on the things they love. The Digital team, consisting of Product Management, Design, Product Marketing, and Data, Analytics & AI, is leading WEX’s efforts to create innovative experiences, supported by new operating and business models, while delivering the products to meet near term needs.
As the Head of Digital Operations, Innovation and Strategy, you’ll be in the thick of the action, helping drive our Digital agenda and strategy to create long term growth and deliver products that delight our customers. We are seeking an inspirational leader to partner with the Chief Digital Officer to define our digital strategy, innovate to create new offerings and new business models and help the Digital org elevate its productivity.
This role will also be responsible for driving the transformation to a product-centric operating model, aligned with best in class product and software development principles across our organization. This role includes three verticals - Digital Strategy, Innovation and Enablement, and Strategic Operations, overseeing a team of 10-15.
The ideal candidate will be both a strategic thinker and an execution-focused leader, enabling WEX’s transition to a more agile, customer-focused, and scalable product culture while setting the vision to drive future growth.
Responsibilities include:
Define and Drive Digital Strategy:
Partner with Corporate Strategy, Digital, Commercial leaders to build compelling digital strategies that ladder up to - and shape - WEX’s overall vision and priorities.
Lead Innovation:
Oversee team driving innovation process management, embedding a structured framework for continuous improvement and measurable impact.
Build Digital & Product Enablement:
Lead an Enablement team dedicated to embedding a product-centric, outcome-driven operating model across WEX.
Accelerate Delivery and Insights:
Partner closely with the Chief Digital Officer (CDO) to monitor and advance key strategic imperatives.
Craft our narrative:
Connect and communicate the strategic story of our Digital growth and priorities across our internal and external partners.
Drive Executive Content:
Provide high level support to CDO in telling Digital’s story across various forums.
Serve as Trusted Advisor:
Partner with the CDO to identify key opportunities to drive growth and improve efficiency.
Build Culture and Employee Engagement:
In partnership with HR, foster an innovative and high-performance culture within the Digital team.
Must have:
15+ years of experience ideally with 1-3 years of experience in consulting; experience in product management, customer driven innovation, digital marketing, AI or related fields a plus.
Exceptional cross-organization coordination and communication skills.
Demonstrated ability to influence executive leadership on complex business topics.
Systems thinker, able to manage a high degree of complexity.
Demonstrated experience leading large-scale change initiatives.
Strong project management skills.
Strong interpersonal skills.
Passion to foster a culture of innovation and high performance.
A solid team player who’s also an independent thinker and executor.
A robust analytical skill set.
Strong financial acumen.
A strong sense of ownership in your work.
Hunger to sprint/hustle from one project to the next.
Comfortable with ambiguous, changing situations.
The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being.
Pay Range: $216,000.00 - $287,000.00
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